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Empty miles account for about 40-30% of all trips made by commercial trucks globally. This translates to fuel waste, non-productive emissions, wasted driver hours, inflated operational costs as well as unnecessary road congestion. Empty miles are primarily on account of empty-back hauls due to the inherent opacity and slowness of the traditional ro...

A reliable charging infrastructure and extensive charging networks are crucial for the adoption of electric vehicles (EVs) globally. This research examines EV charging installations in 4 key regions: Europe, North America, Asia-Pacific, and South America. The report analyzes charge point installations based on region, country, current type, power b...

The automotive industry defines life on board as the time occupants will spend on board a future connected and automated vehicle. Level 4 automated driving will transform how vehicles are designed, from the inside out. With minimum-to-no driving activity involved, vehicle control systems such as steering, braking, and accelerating will be hidden aw...

Total demand for select construction and mining equipment market in India was found to be 105,811 units in FY2013. The market for new C&ME is likely to grow at a CAGR of 9.6% to 166,876 units in FY2018. Large allocations by government to public projects such as NHDP, Metro, and BRTS in India and strong emphasis on construction and real estate is li...

The naval EO/IR domain will continue to grow and evolve, with countries implementing naval modernization and forcing expansion programs as global tensions rise and as neglected fleets reach their expected end-of-life dates. The need for modern and more capable multi-role fleets comes as European and North American navies become involved within the ...

The study covers the global remote pregnancy monitoring solutions market, offering an analysis of the latest innovative solutions that monitor pregnancy with remote patient monitoring (RPM) technologies. With these solutions, expecting mothers can stay connected with their fetuses, and gynecologists can monitor maternal changes and fetal developm...

Asias large population and rapid urbanization have led to vast amounts of municipal solid waste (MSW) generation. Estimated at more than one million tonnes per day, MSW generation in urban Asia is only expected to increase in the coming years. Managing this waste is becoming a problem, with landfilling fast fading as a viable option, since land ava...

New analysis from Frost & Sullivan's Digital Transformation program finds that growth continues in all areas of the contact center market: premise-based systems, the cloud, and hybrid configurations. Analytics, quality monitoring, and recording continue to be bright spots for growth, but emerging areas are taking center stage as companies transitio...

09 May 2018  |  Asia Pacific  |  Market Research

Asia-Pacific Contact Center Applications Market, Forecast to 2023

Moderate Growth is Expected, as Investment Will Shift from Core Application Segments

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The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zeala...