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04 Jul 2024  |  Europe  |  Frost Radar
Frost Radar™: EMEA Cloud Contact Centers, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
This Frost Radar reveals the contact center-as-a-service (CCaaS) industry leaders using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth ...
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24 Mar 2025  |  North America  |  Frost Radar
Frost Radar™: Customer Experience Management Outsourcing in North America, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
This Radar examines the North American CXM landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. Furthermore, it encompasses revenue associated with customer interactions that originate in the United States or Canada, regardless of the fulfillment model. This includes onshore, near...
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28 Nov 2025  |  Global  |  Customer Research
Growth Opportunities for Advanced Information & Communications Solutions in the Retail Vertical
Digital Communications and Collaboration Tools Will Accelerate Digital Transformation Across the Retail Value Chain
Retail is a key industry for county and regional economies, and it’s reflected in its share of global workers. - There are over 420 million estimated retail workers worldwide, with the Asia Pacific region leading in total jobs. - OECD economies have an aggregated 94 million workers in the wholesale and retail trade sector. - In the US, retail tra...
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30 Oct 2026  |  Global  |  Technology Research
Growth Opportunities in Intelligent Additive Manufacturing, Industrial Automation, Physical AI, Humanoid Robotics, and Advanced Materials Processing
Advanced Manufacturing Technology Opportunity Engine
The Advanced Manufacturing Technology Opportunity Engine provides profiles of innovations related to near-infrared in-situ quality assurance technologies enabling real-time monitoring and defect detection during metal additive manufacturing; AI-driven multi-sensor monitoring systems integrating process data to improve additive manufacturing quality...
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21 Apr 2020  |  North America  |  Market Outlook
Global Shared and Autonomous Mobility Industry Outlook, 2020
Slowdown in the Global Shared Mobility Market Due to COVID-19 Pandemic; GMV Expected to Grow by a Mere 1.1% between 2019 and 2020
This study aims to analyze and forecast the global shared mobility market for 2019 and 2020. It takes into consideration factors such as evolving business models in the shared mobility space, market consolidations and partnerships, and key market trends. It will benefit mobility service providers, OEMs, car rental and leasing companies, financial s...
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08 May 2020  |  Global  |  Market Outlook
Strategic Outlook of the Global Pumps Market, 2020
Covid-19, the Unforeseen Pandemic, Disrupting Manufacturing Activity with Signs of Economic Crisis; a Phase to Explore New Business Models for Pump Manufacturers
This research service covers the global opportunities in 2020 for pump companies in the top 3 end-user industry segments (water and wastewater, food and beverages, and construction). It offers regional analysis of how economic factors will impact the market. Opportunities in all end-user industry applications for pump manufacturers are highlighted,...
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16 Dec 2020  |  Asia Pacific  |  Market Research
SoftBank Mobility Strategies, 2030
With $268 Billion in Equity and a $100 Billion Vision Fund, the Conglomerate will Leverage AI to Become a Powerhouse of the Automotive and Connected Living Environment
SoftBank, with its $100 billion Vision Fund, has created the biggest investment cycle in history and has given start-ups a head start to launch their technology. Investments are focused on futuristic technologies such as artificial intelligence (AI), the Internet of Things, and mobile applications across various sectors. AI will play an important r...
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19 Apr 2021  |  North America  |  Market Outlook
Digital and Outcome-linked Service Innovations to Power the Global Homes and Buildings Industry, Outlook 2021
Future Growth Potential Driven by Resilient and Sustainable Business Models
The COVID-19 pandemic has impacted nearly every sector and has forced various industries to undergo business transformation initiatives to adapt to the new normal environment. The Homes and Buildings (H&B) industry is no exception and is expected to face an acute recovery challenge both from the supply and demand side of the industry in 2021. As ho...
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30 Jun 2021  |  Global  |  Tracker
2021 Update—Total Cellular Internet of Things (IoT) Connections Forecast, 2017–2026
Although the Impact of the COVID-19 Pandemic Continues to Reverberate in the Internet of Things (IoT) Market, Expected Recovery will Result in 3.58 Billion Active Cellular IoT Connections by 2026
The impact of the COVID-19 pandemic continues to reverberate in the Internet of Things (IoT) space. This Frost & Sullivan reforecast of the cellular IoT connections market indicates that there will be more than 3.46 billion active cellular IoT connections by 2026 (globally). In 2020, growth declined to 13.5%, with Asia-Pacific accounting for a larg...
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21 Oct 2021  |  Europe  |  Customer Research
Impact of COVID-19 on Healthcare Contact Centers
Acceleration in WAHA, Self-Service & Cloud Investments
The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...
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Special Price $3,712.50 save 25 %