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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

08 Jul 2021  |  North America  |  Market Research

Low-Code Application Platforms Growth Opportunities

Harnessing the Power of Lines of Business in App Development Fuels Innovation Culture

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As businesses emerge from the pandemic operating environment, they are caught in a strange position of having to resume former foci—like streamlining operations, improving employee productivity, and enhancing the customer experience, but doing so in a wildly different operating environment than they were in 18 months ago. One technology that was ju...

As digitization progresses across industries, AI is gaining a ubiquitous adoption as more and more business processes are being automated. With this, the expectations from AI in terms of what applications can be realized using AI is also expanding, and thus a more complex set of neural networks have been introduced which are expected to leverage ad...

COVID-19s impact on the electric vehicles (EVs) market has been limited since EV development has been incorporated into every leading OEMs long-term growth strategy. The main challenges to mass EV adoption relate to battery costs, battery chemistries, charging times, and charging infrastructure. These are being addressed by stakeholders across the ...

By addressing issues related to higher capital costs and limited charging infrastructure, stakeholders are attempting to drive electric two-wheeler adoption in Asia. This is being reinforced by government incentives/subsidies, localized manufacturing, competitive pricing, growing investments, stringent emission norms, and strategic partnerships. Ch...

Apple Inc’s integration of VCSELs into smartphones for 3D sensing applications has triggered R&D activities and demand for the technology amongst its competitors. The technology showcases high adoption potential across various industries such as consumer electronics and automotive in the long term. VCSELs hold potential to disrupt existing illumina...

The value-based care (VBC) model aims to offer better outcomes and care quality to patients cost-effectively. Multiple stakeholders, including payers, healthcare providers, and medical technology (medtech) players, can share the revenue risk and incentive for providing better value. The United States is a pioneer in VBC adoption, followed by countr...

The pandemic was a great equalizer with everyone being remote. Mass adoption of video meetings, chat, virtual whiteboarding, and group messaging kept everyone productive and fully connected. Everyone had the same presence and an equal voice during video meetings. As people return to the office, there is a growing challenge of keeping the same level...

This report presents key findings on how the network function virtualization (NFV)-based virtual network services market is shaping up in the Asia-Pacific (APAC). The report talks about the key strategic imperatives for NFV-based virtual network services, examines the factors driving growth in the region, and identifies the key growth opportunities...