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23 Nov 2020  |  Asia Pacific  |  Market Research
Analytics and Automation Powering Malaysian Contact Center Applications Market, Forecast to 2026
Growing Focus on Multilingual Support and Remote Working Capablities to Accelerate Cloud Migration
The Malaysian contact center applications market generated revenue growth of 9.0%, with market revenue of $16.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Automation and Workforce Management Driving the Philippine Contact Center Applications Market, Forecast to 2026
Personalisation and Proactive Customer Experience Represent Key Growth Opportunities
The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration Powering Australian Contact Center Applications Market, Forecast to 2026
Artificial Intelligence and Analytics Driving Operational Efficiency and Customer Satisfaction
The Australian contact center applications market generated revenue growth of 6.9%, with market revenue of $147.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...
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21 Jan 2021  |  North America  |  Market Research
Growth Opportunities in the North American UCaaS Market
COVID-19 Accelerates Growth, but Success Varies Widely by Provider
COVID-19 has wreaked havoc across the globe. If the epidemic continues to spread unabated, it is likely to continue to considerably impact trade and commerce patterns, GDP growth rates, employment and technology investments. Drastically-reduced travel and a massive shift to work-from-home models to avoid contagion have accelerated adoption of clou...
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18 Jan 2021  |  Asia Pacific  |  Market Research
Telecoms Industry Insights—Top 10 Carrier Profiles in Asia-Pacific
Ample Opportunities for Telcos in the Consumer and Enterprise Segments to Grow Revenue
Asia-Pacific (APAC) market trends show significant changes impacting telecommunications service providers. The COVID-19 pandemic is adding pressure on telcos revenues and profit margins, particularly in the consumer segment. In response, they are launching innovative service offerings, including digital solutions for consumers and ICT solutions for...
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16 Apr 2021  |  North America  |  Market Research
Information Technology and Operations Technology (IT-OT) Convergence Powers the Global Industry 4.0 Market for Mechanical Test Applications
Customer Experience, Driven by Digitally Led Business Models, Creates New Growth Opportunities
The impact of the convergence of Information Technology (IT) and Operational Technology (OT) has been tremendous in recent times. Benefits of this convergence can be seen even in traditional markets (e.g., mechanical testing). The world is staring at an economic mess propelled by the catastrophic outbreak of COVID-19. In 2020, the demand for digita...
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02 Jul 2021  |  North America  |  Frost Radar
Frost Radar™: Latin American Managed SD-WAN Services Market, 2021
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The Latin American managed software-defined wide area network (SD-WAN) services market is in the nascent phase of the product life cycle. SD-WAN is attracting the attention of enterprises eager to leverage the business benefits the technology offers; for example, faster deployment of branch sites, cost savings from using private and public networks...
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07 Oct 2021  |  Europe  |  Frost Radar
Frost Radar™: European Managed SD-WAN Services Market, 2021
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The European managed software-defined wide area network (SD-WAN) services market is in the growth phase of the product life cycle. Compared to other regions of the global managed SD-WAN services market, Europe ranks second, just behind North America. SD-WAN deployments have been increasing during the last 2 to 3 years in Europe, showing a prefer...
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26 Mar 2019  |  North America  |  Frost Radar
Frost Radar in the Global Building Energy Management Systems (BEMS) Market
A Measurement System to Spark Companies 2 Action (C2A)—Innovation That Fuels New Deal Flow and Growth Pipelines
The Building Energy Management Systems (BEMS) is a globally evolving market that is poised for double-digit growth for the next 7 years. BEMS is primarily driven by the trend of high peak demand charges, customers’ commitment towards sustainability, energy efficiency regulations, state incentives for buildings to install energy management systems, ...
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15 Apr 2019  |  Global  |  Frost Radar
Frost RADAR in the Electronic Test and Measurement Industry
A Measurement System to Spark Companies 2 Action (C2A) – Innovation That Fuels New Deal Flow and Growth Pipelines
Used for the development and manufacturing of products across industries, deployment of networks, and maintenance of services, electronic test and measurement (T&M) equipment are witnessing increasing demand due to the proliferation of electronics and emerging disruptive concepts such as 5G and autonomous driving. With the smart mobility concept an...
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