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The Future of Customer Contact is HereThe customer contact industry is at a turning point. At Frost & Sullivan’s 21st Annual Customer Contact West Executive MindXchange, one message rang loud and clear: AI isn’t just a trend—it’s a strategic imperative. But here’s the catch: success isn’t about deploying technology for technology’s sake. It’s about...

Conversational AI solutions are designed to enhance communication and coordination among healthcare stakeholders. These voice and text applications automate human information gathering and communications and represent a growing opportunity for healthcare organizations to improve clinician efficiency, operational and administrative efficiency, healt...

Enterprise Connect 2026 emphasized a key shift in the CX market: artificial intelligence has transitioned from being experimental to becoming a reliable, operational asset that delivers measurable outcomes. We anticipated this trend in the latest Frost & Sullivan annual outlook report titled “Top 10 Strategic Imperatives in the CX Industry – 2026 t...

The BFSI sector is in a disruptive state as customer needs and technologies rapidly evolve. Uncertain economic conditions make financial decisions more volatile. When interest rates drop, consumers have more buying power. In the BFSI industry, this impacts growth in consumer spending for big-ticket items, such as houses and cars, often requiring lo...

The enterprise risk mitigation and management (ERMM) market is undergoing a transformation as organizations face increasingly complex cyber threats, expanding digital ecosystems, and heightened regulatory and operational pressures. Modern enterprises must manage risk across a rapidly growing attack surface that includes cloud environments, third-pa...

The escalating compute and power demands of edge AI are exposing the limits of conventional von Neumann architectures. Manufacturers deploying always-on sensing, real-time inference, and autonomous decision-making at the edge are constrained by the energy, latency, and memory-bandwidth ceilings of standard NPUs and MCUs. Traditionally, edge AI work...

Healthcare facilities are some of the most complex and mission-critical environments in the smart buildings market, and investment priorities now extend beyond energy management to indoor environmental quality, critical infrastructure monitoring, asset visibility, and workflow optimization. Revenue growth is driven by rising energy costs and decarb...

15 Nov 2016  |  Global  |  Market Research

Global Enterprise Learning Management Systems (LMS) Market, Forecast to 2022

Changing Workforce Dynamics and the Need to Address High Attrition Rates Drive Adoption as Companies Look to Provide Opportunities that Help Employees

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Enterprise learning management systems (LMS) serve as an excellent means to deliver multimedia and interactive course content to today’s generation of digitally connected employees. The global LMS market crossed $1.63 billion in revenue in 2016 and is expected to grow to $3.20 billion at a compound annual growth rate (CAGR) of 11.9%. This market is...

19 Apr 2017  |  Asia Pacific  |  Market Research

Global CRO Market, Forecast to 2021

The Global CRO Market to Reach $64.58 Billion by 2021

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The Global CRO Market, Forecast to 2021, presents an overview and analysis of the global clinical trials and research outsourcing (CRO) market. It provides revenue forecasts for CROs globally by phase, therapeutic type and region. With the consolidation of the market as well as a higher cost and risk involved, the big companies are slowly shifting ...