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Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact...

According to business respondents to the 2024 Frost & Sullivan Global Cloud User Survey, artificial intelligence (AI) has now surpassed cloud as the most important aspect of digital transformation. As such, companies continue to build hybrid, multicloud environments to support AI deployments that meet business goals, such as revenue growth, improve...

14 Aug 2025  |  Global  |  Market Research

Mining Equipment Industry, Global, 2024-2030

Electrification, Automation, and Operational Intelligence are Driving Transformational Growth

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The mining equipment segment of the off-highway equipment industry has grown significantly in recent years, with a global market size of $62.23 billion in 2024. Frost & Sullivan projects a 2024-30 compound annual growth rate (CAGR) of 4.6%, reaching $81.58 billion in revenue by 2030. Factors driving industry growth include demand for critical miner...

The consumer eSIM market in Western Europe is growing rapidly, though mass adoption remains several years away. Smartphones are the primary driver of eSIM adoption by volume. While most smartphones now support eSIM and nearly all major operators offer eSIM services, a large gap remains between device capability and active eSIM plan usage.Frost & Su...

Incorporating AI into mobile operator business operations offers clear advantages—automation, customer-centric services, and operational efficiency. However, these benefits come with challenges, including high implementation costs and data security risks. Strong support from C-level executives and boards can help operators overcome these obstacles....

This Frost Radar™ analysis investigates the healthcare platforms and tools that enhance communication and collaboration between care providers and payers for services, as well as the interfaces that connect payers and providers directly. The payer is often a private insurer, but could also be a patient or a government entity. As the industry transi...

The global unmanned aerial systems (UAS) sector for public safety is evolving fast, driven by breakthroughs in autonomous flight and the urgent need for real-time situational awareness. Fire departments, law enforcement, disaster response teams, and medical services are increasingly turning to drone-based solutions to boost agility, cut response ti...

As regulatory frameworks evolve and patient awareness increases, cannabinoid technologies could redefine therapeutic and consumer wellness paradigms globally. This Frost Radar analysis delivers a comprehensive benchmarking of leading companies in the cannabinoid ecosystem. It identifies and evaluates organizations driving innovation and commercial ...

The future of customer experience (CX) platforms revolves around the simplification of customer journey and enhancement of customer interactions while aligning with customer expectations and cost control. Organizations in the Asia-Pacific region are entering a decisive stage in their CX journey. Customers now demand empathetic, personalized, and se...