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The convergence of networking and security has become a business necessity. Organizations rapidly adopt cloud-first strategies, hybrid work models, and multicloud environments, making traditional perimeter-based security architectures obsolete. Secure access service edge (SASE) integrates networking and security into a unified, cloud-delivered fram...

ASEAN was the third-largest revenue contributor to the AMD market in Asia-Pacific. Despite a strong growth rate of 30.6% in 2017, the market recorded a slower YoY growth of 15.4% in 2018. As one of the fastest-growing digital economies in Asia-Pacific, ASEAN is now a hot spot for targeted cyber espionage, state-sponsored cyberattacks, ransomware or...

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

The unified communications as a service (UCaaS) market in the Asia-Pacific (APAC) region is entering a pivotal phase as enterprises accelerate migration from legacy telephony to cloud calling. The region’s regulatory diversity, uneven digital maturity, and deeply entrenched telco ecosystems require UCaaS platform vendors to adopt multitrack strateg...

Much like conventional firewalls, next-generation firewalls (NGFWs) filter network traffic based on predetermined security rules but have evolved to include granular application-layer visibility and control capabilities, enabling organizations to examine data traffic more deeply. With the traditional security perimeter of organizations slowly disap...

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

This Frost & Sullivan research service analyzes the Brazilian information and communications technology (ICT) services market, providing market sizing and forecasts by service, in terms of revenue. In this study, Frost & Sullivan presents an in-depth analysis of the following markets: fixed telephony, data communications, fixed broadband, pay TV, m...

The sudden shift to remote work for millions of people has created an exponential demand for video meetings. In H1 2020, cloud video meeting providers reported massive growth in usage. Growth in video devices was primarily driven by webcams and all-in-one appliances for remote workers while meeting rooms remained in a holding pattern during the CO...

The ASEAN contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contac...