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This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.

19 Oct 2021  |  Global  |  Market Research

Global Data Monetization Platform Growth Opportunities

AI and Digital Advertising Emerging as Critical Elements for Telcos to Create Differentiation

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This Frost & Sullivan research examines the importance of data monetization to drive growth opportunities across various industry verticals. The report identifies 4 channels—data bartering, data brokering, insights bartering, and business intelligence—to provide a clear understanding of the business processes and evolution of data across the value ...

In this study, Frost & Sullivan focuses on leading carrier companies that provide managed network services (MNS) globally. Carrier MNS providers are primarily analyzed on their ability to offer MNS globally, based on their network footprint and the range of network services they provide and manage, including network access services (dedicated inter...

In this study, Frost & Sullivan focuses on leading global carriers that provide managed network services (MNS). Carrier MNS providers are primarily analyzed on their ability to offer MNS globally, based on their network footprint and the range of network services they provide and manage, including network access services (dedicated internet access,...

Water utility services are a priority market for governments and private operators. An estimated value of $450 billion was spent on its operations in 2014, driven by the need to build, renew, and improve water and sanitation infrastructure. Need for sustainability and for a circular economy trains focus on innovation and efficiency measures to be d...

08 Jul 2026  |  Global  |  Market Research

Wideband, Multichannel EMSO Test Systems Industry, United States and Europe, 2025–2030

Spectrum Convergence, Rapid Capability Iteration, and Distributed Force Structures are Driving Transformational Growth

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The global market for wideband, multichannel electromagnetic spectrum operations (EMSO) systems is transitioning from component-level radio frequency (RF) validation to system-level electromagnetic operational environment replication. As defense and commercial wireless ecosystems become increasingly software-defined, networked, and spectrum-intensi...

27 Feb 2020  |  South Asia, Middle East & North Africa  |  Market Outlook

GCC Metal Industry Outlook, 2020

Non-oil Economic Diversification Policies, Localization Drives, and Growing Consumerism will Boost Growth in the Ferrous and Non-ferrous Industries in 2020

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The year 2020 is anticipated to be a step forward for the Gulf Cooperation Council (GCC) region's effort towards non-oil diversification and manufacturing sector growth. The nascence of the metal downstream industry has led to import dependency in the GCC. Government initiatives towards the development of the downstream metal industry have resu...

This Frost & Sullivan study examines the current state of the global commercial unmanned aerial systems (UAS) for professional entertainment market, highlighting the main causes of growth. Similar to other UAS markets, commercial UAS for professional entertainment has been growing rapidly in the past decade, witnessing important technological a...

Cyber adversaries use a combination of sophisticated technologies to launch advanced and targeted attacks against organizations. As a result, organizations must proactively identify security blind spots to prevent major damage. At the same time, security control validation takes time when organizations resort to traditional penetration testing,...