Search results for: 'solution management'

The collaboration and communication device landscape is undergoing a structural shift, characterized by steady realignment driven by hybrid work standardization, AI maturity, regulatory pressure, and constrained IT investment cycles.Across global markets, enterprises are recalibrating to a stable hybrid work baseline, while demand for higher-qualit...

This bulletin is an overview of what Self-service BIA is, what is driving its growth, the key trends, and upcoming solutions in this emerging market.

The CALA UCaaS market exhibited strong performance in 2019, with double-digits growth in terms of users and high single-digit growth in terms of revenue. Future growth is expected and forecast in the double-digit rates zone, driven by a growing number of offerings in the market, an increasing acceptance of the cloud as a proven modality for technol...

06 Jul 2020  |  Europe  |  Market Research

European Customer Experience Outsourcing Services Market, 2020

Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness

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Key Issues Addressed

The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...

07 Jan 2021  |  North America  |  Market Research

North American Mobile Situational Awareness Market is Accelerating Out of Early Adopter Stage

Heightened First-Responder Safety and Effectiveness, Coupled with Affordable Subscription Pricing, Create New Growth Opportunities

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Key Issues Addressed

This study examines the North American mobile situational awareness market. For the purposes of this study, mobile situational awareness offerings are defined as software solutions that put near real-time information about critical field situations at the disposal of emergency first responder teams via their mobile devices. This information usually...

During the 2021 United Nations Climate Change Conference (COP26), the European Union and the United States announced their commitments to become carbon neutral by 2050, while China and India, the first- and third-largest emitters, plan to become carbon neutral by 2060 and 2070, respectively. Low-income countries will struggle to reduce their carbon...

When looking at new technologies that generate interesting opportunities in the Latin American region, blockchain and Artificial Intelligence (AI) emerge as key. Blockchain is still a new technology with conflicting opinions about its real future. Some believe it has little chance of evolving beyond the financial sector (mainly crypto currencies) w...

03 Feb 2020  |  South Asia, Middle East & North Africa  |  Market Research

Light Vehicle Leasing Market in Israel, Forecast to 2023

Improved Corporate Demand and Increased Consumer Opportunities to Drive Revival of Israel’s Vehicle Leasing Market

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Company car registrations continue to be an important part of total vehicle sales in Israel. Following continuous growth from 2013 to 2017, new registrations experienced a small drop due to the overall market slowdown. In 2018, total leasing penetration dipped due to higher lease rates and the preference for used cars among small business consumers...

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...