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07 May 2021  |  Latin America  |  Market Research
Cloud, Digital, and Omnichannel Drive Contact Center Solutions Market Growth in Latin America and the Caribbean
The Post-Pandemic Scenario will See a Consolidated Hybrid Environment that Creates Opportunities for Vendor Differentiation
2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...
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15 Dec 2021  |  Global  |  Customer Research
The State of the Cloud 2021: The Hybrid, Multicloud Forms the Foundation to Digital Organizations
Highlights from the 2021 Frost & Sullivan Global Cloud Survey
The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...
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15 Jul 2024  |  Global  |  Market Research
Global Cloud Infrastructure-as-a-Service and Platform-as-a-Service Market
Cost Optimization Amid Economic Uncertainty, Sovereign Cloud Expansion, and Booming AI
Cloud infrastructure and platforms form the foundation upon which digital economies are built. For more than a decade, the modernization and migration of applications and data to the cloud have been a priority for companies worldwide. Under the weight of high interest rates, inflation, and sluggish post-pandemic recovery, the growth of the cloud in...
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12 Aug 2022  |  Global  |  Megatrends
Growth Opportunities Driven by Shift to Manufacturing-to-Zero Emissions
Industrial Decarbonization through the Introduction of Disruptive Manufacturing Technologies
The industrial sector accounts for 20% or more of global emissions and is working toward achieving global climate targets set in the 2015 Paris Agreement. The study analyzes solutions that modern manufacturers can adopt to reduce process emissions significantly without compromising on the manufacturing activities. Government and technology play a v...
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31 Dec 2019  |  North America  |  Market Research
Global Biometrics Market, Forecast to 2024
eGovernance, Mobile Biometrics and eCommerce Drive the Ubiquity of Biometrics in Commercial and Government Applications
The global biometrics market is at a high growth stage due to the ubiquity of dominant biometric modalities such as fingerprint and facial recognition. The deployment of biometrics is increasingly pervasive in both governmental and commercial sectors because of ease of use and the high degree of convenience offered by the technology. Key applicatio...
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11 Nov 2016  |  North America  |  Market Research
Strategic Analysis of eRetailing in the Global Automotive Aftermarket
Online Parts and Accessories Sales to Cross $50 Billion by 2022
This study covers key trends and data analytics for the emerging eCommerce channel in the global automotive aftermarket. The study provides a comprehensive analysis of revenues and a seven-year forecast for online sales of parts across key global markets: North America, Latin America, Europe, and certain regions in Asia. It also provides a detailed...
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31 May 2023  |  Global  |  Technology Research
Impact of Additive Manufacturing Technologies in Oil and Gas
On-demand Components and Shift toward Digital Inventory Drive Adoption of 3D Printing
Recent years have seen tremendous technological growth in additive manufacturing, also referred to as 3D printing, and increased research and development (R&D) activities as companies work to scale the technology and meet increasing and evolving needs across several industries. In particular, the oil and gas sector is adopting 3D printing technolog...
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10 Aug 2022  |  Global  |  Market Research
Global Satellite Component Manufacturing Growth Opportunities
Distributed Governance, Digital Technologies, Cyber Resilience, & Standardized Commercial-off-the-Shelf Components to Stimulate the Growing NewSpace Economy
An emerging commercial space industry, driven primarily by satellite miniaturization for low Earth orbit (LEO) operation, has disrupted space regimes. With 4,852 satellites in orbit and an expected capacity of 19,282 by 2030, the development of the downstream sector has been influenced by solid space technology advancements and broader global techn...
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04 Jun 2026  |  Global  |  Market Outlook
Growth Opportunities in the Global Healthcare IT Industry, 2026
This Outlook Recognizes 2026 as the Year of Execution—AI Becomes Embedded in the Technology Stack, and Enterprise Deployment, Orchestration, and Governance Determine Success
The Healthcare IT Outlook 2026 examines the industry’s transition from experimentation to enterprise-scale execution, as artificial intelligence (AI), workflow orchestration, and platform consolidation reshape clinical, operational, and financial workflows. Following several years of pilot-led innovation, 2026 marks a pivotal inflection point where...
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17 Mar 2020  |  Asia Pacific  |  Market Research
South Korean Contact Center Outsourcing Services Market, Forecast to 2025
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...
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