Search results for: 'Back Office Workforce Optimization Market'

The year 2023 will begin with three disruptive forces already playing out. The first is inflationary pressure on wages. The global labor market is expected to remain tight due to aging workforces and stringent immigration policies. The COVID-19 pandemic’s impact on labor force turnover rates will keep price inflation higher than pre-pandemic lev...

The 2024 Global Connected Truck Telematics Outlook analyzes the dynamic telematics landscape characterized by innovation, regulation, and collaboration across key global regions. As the commercial vehicle telematics industry evolves, leveraging the full potential of fleet management technologies will be imperative for stakeholders to drive efficien...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

07 Jun 2022  |  Global  |  Frost Radar

Frost Radar: Artificial Intelligence (AI) and IoT-driven Building Energy Management, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The COVID-19 pandemic provides a unique and unexpected opportunity to tackle climate change in line with economic recovery by prompting global nations to set aside one-third of the COVID-19 economic recovery package for investments in digitalization, climate neutrality, and clean energy transition. Building energy management solutions powered b...

Xiaomi has transitioned from a consumer electronics leader into a serious EV manufacturer by extending its Human × Car × Home ecosystem into mobility. Unlike traditional automakers that build vehicles as stand-alone products, Xiaomi integrates the car as a connected hardware node in its broader software and AIoT architecture. Its competitive streng...

Pharmaceutical drug discovery and development processes suffer from declining success rates and a stagnant pipeline. Artificial Intelligence (AI) supported by Big Data could be a key element that can provide an effectual solution. There has been a rapid growth in the data generated within the life sciences and pharmaceutical industries. This stems ...

Currently, OEMs build electric light commercial vehicles (eLCVs) on various platforms, including converting/modifying internal combustion engine (ICE)-based vehicles, using flexible multi-energy platforms, and starting from scratch on dedicated electric vehicle (EV) skateboard platforms. ICE-based platforms may be more suitable to convert an existi...

In 2023, there were about 750,000 charge points across Europe, of which 84.4% were AC charging points and 15.5% were DC charging points. The Type 2 connector type dominated the European EV infrastructure sector, accounting for almost 75%. CCS2 was widely adopted for DC charging points in Europe. Unlike North America, Europe is not dominated by a si...

Silicon (Si) has been the dominant semiconductor material used in todays electronics. Starting from smartphones to high frequency industrial drives used in manufacturing, silicon plays a vital role. But, the material is reaching a level of saturation owing to its limitations of operability at high temperature, high frequency, and high voltage. Henc...