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In 2020, remote work and social distancing norms drove millions of businesses to cancel their brick-and-mortar events and shift to webinars and virtual events as an alternative to connect with distributed audiences. Driven by the long term, sustainable impact of distributed and hybrid work and adoption of digital channels, webinars and virtual even...

07 Sep 2022  |  Latin America  |  Market Research

Global Content Delivery Network (CDN): Growth Opportunities and Analysis

From Serving Caches to Edge Platforms, CDNs are Evolving to Fuel Transformational Growth and Accelerate Next generation Applications

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This study examines the market of CDN vendors, including commercial CDN providers (those caching content in their own or partnering networks of servers), telco CDN providers (telecommunications operators using their transit and server infrastructure), and value-adding resellers. While each vendor defines its portfolio differently, this study classi...

26 Jun 2020  |  Latin America  |  Market Research

Post-pandemic Growth Opportunity Analysis of the Meetings Market

Video Meetings Become a Business Necessity in the New Normal

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The socio-economic impact of the COVID-19 pandemic is difficult to fully predict with many factors in a flux. One thing is amply clear – it will be a disruptive catalyst across the UCC industry. In particular, it will forever change the way we meet and collaborate. Organizations across the world were quick to respond to the pandemic by implementi...

2020 was a disruptive year for the entire world and for the unified communications-as-a-service (UCaaS) and cloud meetings landscape in Latin America and the Caribbean. While these markets were negatively impacted by a tremendous economic downturn along with the loss of millions of jobs (potential users), the demand for remote enterprise communicat...

Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (includi...

During the forecast period (2024-2029), the customer experience management (CXM) market in Latin America and the Caribbean (LAC) will expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation among businesses to outsource their CX activities. This market is poise...

Economic growth in Latin America was expected to pick up in 2020; However, the novel coronavirus has forced companies to review their projections. The impact of the pandemic notwithstanding, the region continues to see strong private and public sector investment in infrastructure, construction, and commercial segments that secure a slow but steady ...

The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

The traditional on-premises unified communications (UC) market is very mature and is experiencing pressure from both internal and external competitive forces. Premises-based solution vendors are facing challenges from a variety of competitors including disruptive unified communications as a service (UCaaS) providers, network service providers offer...