Search results for: 'decis'

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Venturing into emerging markets is imperative for businesses seeking to capitalize on opportunities such as capturing market share, leveraging lower operating costs, diversifying supply chains, accessing young talent, expanding into strategic hubs, and driving innovation by addressing local needs. In light of the future growth potential identifi...

12 Sep 2025  |  Europe  |  Market Research

Macroeconomic Transformations in Nordic Economies, 2024–2032

Defense Spending and High-Tech Leadership Fueling Investment Attractiveness

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The Nordic region, comprising Denmark, Finland, Norway, Sweden, and Iceland, features highly developed economies with strong innovation capacity and advanced technological ecosystems. In the near term, US tariff tensions under the Trump presidency are expected to create headwinds for these export-dependent nations. However, the region’s established...

In this report, Frost & Sullivan has presented the key findings of it survey conducted among European enterprises on their preferences for SD-WAN. A survey was conducted among the IT/ Network decision makers across various verticals such as financial services, healthcare, retail, government, technology and manufacturing in the European market. The ...

European organizations continue to embrace cloud and AI technologies as a way to drive growth and operational efficiencies. Despite sluggish economic growth in the region that is curtailing some spending, organizations are steadily progressing on their digitalization journeys. In the 13th annual survey of IT decision-makers responsible for cloud ...

14 Jun 2018  |  Europe  |  Market Research

2017 European Fleet Managers Desirability and Willingness to Pay for Fleet Management Solutions—France, Germany, the UK, Italy, and Poland

Understand Consumers Perceptions, Switching Behaviour, and Willingness to Pay

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The main objective of this study is to investigate typical attitude towards fleet telematics (fleet management system solutions), understand key features and service expectations, explore perceptions and willingness to pay for fleet telematics services, examine vendor satisfaction and brand perceptions, and to look into vendor consideration and sel...

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voice ...

The Central and Eastern European (CEE) region enjoys geographic advantages and has cemented manufacturing prowess, especially in automotive, food-and-agro, textiles, aerospace and defense, plastics, and metals sub-sectors. In a period defined by geopolitical tensions, shifting supply chains and trade relations, and reshoring and nearshoring priorit...

12 Sep 2018  |  Europe  |  Market Research

Dynamic Competitors in the European Battery Energy Storage Market, 2018

Intelligent Software-based Energy Storage Solutions Providing Grid Ancillary Services Driving the Market

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Key Issues Addressed

The European energy storage market is undergoing a stage of technological evolution, with digital transformation, electric vehicle (EV) penetration, and smart grid initiatives leading the charge. The European region is becoming a hotspot for energy storage driven by falling battery and photovoltaic (PV) costs, attractive subsidies, and increasing e...