2017 European Fleet Managers Desirability and Willingness to Pay for Fleet Management Solutions—France, Germany, the UK, Italy, and Poland

2017 European Fleet Managers Desirability and Willingness to Pay for Fleet Management Solutions—France, Germany, the UK, Italy, and Poland

Understand Consumers Perceptions, Switching Behaviour, and Willingness to Pay

RELEASE DATE
14-Jun-2018
REGION
Europe
Research Code: MDEE-01-00-00-00
SKU: AU01685-EU-MR_22021
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Description

The main objective of this study is to investigate typical attitude towards fleet telematics (fleet management system solutions), understand key features and service expectations, explore perceptions and willingness to pay for fleet telematics services, examine vendor satisfaction and brand perceptions, and to look into vendor consideration and selection criteria. Data were collected by a panel-based survey in France, Germany, Italy, the UK, and Poland. A total of 206 decision makers or key influencers for fleet management solutions were surveyed to obtain the results.
Service packages discussed in the study are fuel management, vehicle management, safety and security, order management, driver management, driver behaviour management, and trailer management.

Research Scope

Evaluate general attitudes towards fleet telematics (FMS)

Understand features and services that are expected from a device as well as most preferred back-office services

Measure perceptions and willingness to pay for fleet telematics services

Understand key vendor consideration and selection criteria

Measure level of satisfaction with vendors

Why Connected Truck Market?

  • By 2020, more than 35 million of trucks globally will be connected.
  • Nearly 40% of fleet managers feel connected trucks are a “must have”.
  • With smart roads and smart cities, smart trucks will be a necessity.
  • Driver behaviour and compliance will be the key aspects for fleet optimization
  • Future trucks allow the user to easily pay for fuel, toll, parking, infotainment, and many more in real time.

Research Highlights

  • Challenges faced and current non-telematics solutions used to address them - identifies current non-telematics solutions used to address their challenges and the benefits realized
  • Awareness and attitude towards telematics - identifies the perception of telematics and reasons for not investing
  • Usage of telematics and benefits realized - presents the type of telematics solution largely used and reasons for investing
  • Preferred telematics vendor and satisfaction index - showcases the satisfaction level of current telematics solution and presents the preferred telematics solution for future
  • Preferred telematics hardware and future expectation - identifies the preference of hardware device and in-cab display
  • Preferred telematics services and future expectation - highlights the most used telematics services today and preferred telematics services for future
  • Preferred pricing and business model - identifies the preferred hardware and service pricing of telematics services and packages and interest towards new business model
  • Preferred selection criteria of telematics vendor - identifies the initial criteria to nominate a telematics vendor and popular medium used to follow telematics vendor

RESEARCH: INFOGRAPHIC

This infographic presents a brief overview of the research, and highlights the key topics discussed in it.
Click image to view it in full size

Table of Contents

Key Sections Covered in the Customer Research

Challenges Faced and Current Solutions Used to Address Them

Awareness and Attitude Towards Telematics

Usage of Telematics and Benefits Realised

Preferred Telematics Vendor and Satisfaction Index

Preferred Telematics Hardware and Future Expectation

Preferred Telematics Services and Future Expectation

Preferred Pricing and Business Model

Preferred Selection Criteria of Telematics Vendor

Vehicle & Fuel Management are Key Services for Non-users, While Driver Management is the Key Service for Users

OEMs’ Solution Show Higher Preference Amongst Fleets

Preferences of Telematics Users and Non-users

Current Interest and Preference Matrix by Country

Package Priority by Country—Current Versus Future Interest Matrix

Research Objectives—Fleet Management Survey

Research Methodology

Definitions

Research Methodology—Questions About Fleet Telematics Services

Total Cost of Fleet Operation—Benefits of Installing Telematics

Types of Savings Using Telematics—Managing Cost is Essential

Key Telematics Services

Key Telematics Services to Integrate in Future

Opportunities for All—Fleet Manager and Telematics Provider

Case Study—Importance of Fleet Manager’s Feedback

Connected Truck Growth Potential

European Fleet Telematics Market—Market Snapshot

European Fleet Telematics Market—Regional Snapshot

Sample Structure—Fleet Characteristics

Sample Structure—Customer Type

Respondent Position and Industry

Area of Operation and Annual Mileage by Country

Challenges Faced and Current Solutions Used to Address Them

Key Challenges in Operating the Fleet

Key Challenges in Operating the Fleet—2012 Versus 2016

Key Challenges in Operating the Fleet

Criteria for Choosing Non-telematics Solution and Benefits Achieved

Widely Used Non-telematics Fleet Management Solution

Awareness and Attitude Towards Telematics

Familiarity of Fleet Telematics Solutions

Attitude Towards Fleet Telematics Solutions

Reasons for Not Investing into Fleet Telematics Solutions

Benefits that Can Convince to Use Fleet Telematics

Likeliness Towards Fleet Telematics in Next Vehicle Purchase

Usage of Telematics and Benefits Realised

Fleet with Telematics Solutions in Use—Penetration Level

Reasons for Investing into Telematics

Fleet Telematics Packages Widely Used

Satisfaction with Telematics Solutions

Usage and Type of Fleet Telematics Supplier

Preferred Telematics Vendor and Satisfaction Index

Satisfaction and Willingness to Change

Preferred Fleet Telematics Vendor

Integration of OEM Telematics in Other Vehicle Makes

Willingness to Retain Telematics Services After Initial Free Year

Preferred Telematics Vendor for Different Telematics Packages

Preferred Telematics Hardware and Future Expectation

Preferred Type of Fleet Telematics Hardware

Key Selection Criteria—Telematics Hardware Device

Preferred Type of Fleet Telematics Hardware Display

Preferred Telematics Services and Future Expectation

Penetration and Usage of Telematics Solutions

Vehicle Management—Usage

Safety & Security Management—Usage

Order Management—Usage

Frequency of Driver Management Telematics Usage

Trailer Management—Usage

Preference of Telematics Packages—Current Usage Versus Future Interest

Preference for Integrating Key Value-added Telematics Services (I)

Preference for Integrating Key Value-added Telematics Services (II)

Key Services When Integrating Telematics with Fuel Card

Interest for Integrating Telematics Hardware Other than Trucks

Preferred Pricing and Business Model

Preferred Pricing for Fleet Telematics Hardware Device

Preferred Pricing for Individual Telematics Packages—By Country

Preferred Pricing for Individual Telematics Packages

Preferred Pricing for Integrating Individual Additional Services

Preferred Business Model—Upfront Investment Versus No Upfront Cost

Preference in Profit Sharing Business Model

Preference in Volume-based Usage Payment

Selection Criteria of Telematics Vendor

Selection Criteria—Fleet Telematics Vendor

Selection Criteria—Aftersales

Information Sources

Legal Disclaimer

Market Engineering Methodology

List of Exhibits

List of Figures
  • 1. Total Commercial Vehicle Telematics Market: Regional Snapshot, Europe, 2017
List of Charts
  • 1. Total Commercial Vehicle Telematics Market: VIO, Installed Base, and Contributions, Europe, 2017
Related Research
The main objective of this study is to investigate typical attitude towards fleet telematics (fleet management system solutions), understand key features and service expectations, explore perceptions and willingness to pay for fleet telematics services, examine vendor satisfaction and brand perceptions, and to look into vendor consideration and selection criteria. Data were collected by a panel-based survey in France, Germany, Italy, the UK, and Poland. A total of 206 decision makers or key influencers for fleet management solutions were surveyed to obtain the results. Service packages discussed in the study are fuel management, vehicle management, safety and security, order management, driver management, driver behaviour management, and trailer management.--BEGIN PROMO--

Research Scope

Evaluate general attitudes towards fleet telematics (FMS)

Understand features and services that are expected from a device as well as most preferred back-office services

Measure perceptions and willingness to pay for fleet telematics services

Understand key vendor consideration and selection criteria

Measure level of satisfaction with vendors

Why Connected Truck Market?

  • By 2020, more than 35 million of trucks globally will be connected.
  • Nearly 40% of fleet managers feel connected trucks are a “must have”.
  • With smart roads and smart cities, smart trucks will be a necessity.
  • Driver behaviour and compliance will be the key aspects for fleet optimization
  • Future trucks allow the user to easily pay for fuel, toll, parking, infotainment, and many more in real time.

Research Highlights

  • Challenges faced and current non-telematics solutions used to address them - identifies current non-telematics solutions used to address their challenges and the benefits realized
  • Awareness and attitude towards telematics
More Information
No Index No
Podcast No
Table of Contents | Executive Summary~ || Key Sections Covered in the Customer Research~ || Challenges Faced and Current Solutions Used to Address Them~ || Awareness and Attitude Towards Telematics~ || Usage of Telematics and Benefits Realised~ || Preferred Telematics Vendor and Satisfaction Index~ || Preferred Telematics Hardware and Future Expectation~ || Preferred Telematics Services and Future Expectation~ || Preferred Pricing and Business Model~ || Preferred Selection Criteria of Telematics Vendor~ || Vehicle & Fuel Management are Key Services for Non-users, While Driver Management is the Key Service for Users~ || OEMs’ Solution Show Higher Preference Amongst Fleets~ || Preferences of Telematics Users and Non-users~ || Current Interest and Preference Matrix by Country~ || Package Priority by Country—Current Versus Future Interest Matrix~ | Research Objectives and Methodology~ || Research Objectives—Fleet Management Survey~ || Research Methodology~ || Definitions~ || Research Methodology—Questions About Fleet Telematics Services~ | Connected Truck Market—An Overview of the European Market (Market Context)~ || Total Cost of Fleet Operation—Benefits of Installing Telematics~ || Types of Savings Using Telematics—Managing Cost is Essential~ || Key Telematics Services~ || Key Telematics Services to Integrate in Future~ || Opportunities for All—Fleet Manager and Telematics Provider~ || Case Study—Importance of Fleet Manager’s Feedback~ || Connected Truck Growth Potential~ || European Fleet Telematics Market—Market Snapshot~ || European Fleet Telematics Market—Regional Snapshot~ | Sample Overview~ || Sample Structure—Fleet Characteristics~ || Sample Structure—Customer Type~ || Respondent Position and Industry~ || Area of Operation and Annual Mileage by Country~ | Challenges Faced and Current Solutions Used to Address Them~ || Challenges Faced and Current Solutions Used to Address Them~ || Key Challenges in Operating the Fleet~ || Key Challenges in Operating the Fleet—2012 Versus 2016~ || Key Challenges in Operating the Fleet~ || Criteria for Choosing Non-telematics Solution and Benefits Achieved~ || Widely Used Non-telematics Fleet Management Solution~ | Awareness and Attitude Towards Telematics~ || Awareness and Attitude Towards Telematics~ || Familiarity of Fleet Telematics Solutions~ || Attitude Towards Fleet Telematics Solutions~ || Reasons for Not Investing into Fleet Telematics Solutions~ || Benefits that Can Convince to Use Fleet Telematics~ || Likeliness Towards Fleet Telematics in Next Vehicle Purchase~ | Telematics Solutions Usage and Benefits Realised~ || Usage of Telematics and Benefits Realised~ || Fleet with Telematics Solutions in Use—Penetration Level~ || Reasons for Investing into Telematics~ || Fleet Telematics Packages Widely Used~ || Satisfaction with Telematics Solutions~ || Usage and Type of Fleet Telematics Supplier~ | Telematics Users Preferred Vendor and Satisfaction Index~ || Preferred Telematics Vendor and Satisfaction Index~ || Satisfaction and Willingness to Change~ || Preferred Fleet Telematics Vendor~ || Integration of OEM Telematics in Other Vehicle Makes~ || Willingness to Retain Telematics Services After Initial Free Year~ || Preferred Telematics Vendor for Different Telematics Packages~ | Preferred Telematics Hardware and Future Expectation~ || Preferred Telematics Hardware and Future Expectation~ || Preferred Type of Fleet Telematics Hardware~ || Key Selection Criteria—Telematics Hardware Device~ || Preferred Type of Fleet Telematics Hardware Display~ | Preferred Telematics Services and Future Expectation~ || Preferred Telematics Services and Future Expectation~ || Penetration and Usage of Telematics Solutions~ || Vehicle Management—Usage~ || Safety & Security Management—Usage~ || Order Management—Usage~ || Frequency of Driver Management Telematics Usage~ || Trailer Management—Usage~ || Preference of Telematics Packages—Current Usage Versus Future Interest~ || Preference for Integrating Key Value-added Telematics Services (I)~ || Preference for Integrating Key Value-added Telematics Services (II)~ || Key Services When Integrating Telematics with Fuel Card~ || Interest for Integrating Telematics Hardware Other than Trucks~ | Preferred Pricing and Business Model~ || Preferred Pricing and Business Model~ || Preferred Pricing for Fleet Telematics Hardware Device~ || Preferred Pricing for Individual Telematics Packages—By Country~ || Preferred Pricing for Individual Telematics Packages~ || Preferred Pricing for Integrating Individual Additional Services~ || Preferred Business Model—Upfront Investment Versus No Upfront Cost~ || Preference in Profit Sharing Business Model~ || Preference in Volume-based Usage Payment~ | Preferred Selection Criteria of Telematics Vendor~ || Selection Criteria of Telematics Vendor~ || Selection Criteria—Fleet Telematics Vendor~ || Selection Criteria—Aftersales~ || Information Sources~ || Legal Disclaimer~ | Appendix~ || Market Engineering Methodology~ || List of Exhibits~
Predecessor M9A4-01-00-00-00
List of Charts and Figures 1. Total Commercial Vehicle Telematics Market: Regional Snapshot, Europe, 2017~| 1. Total Commercial Vehicle Telematics Market: VIO, Installed Base, and Contributions, Europe, 2017~
Author Krishna Chaithanya Bathala
Industries Automotive
WIP Number MDEE-01-00-00-00
Is Prebook No
GPS Codes 9800-A6,9807-A6,9963-A6,9966-A6,9967-A6,9AF6-A6,9B01-A6