Americas Fleet Managers’ Desirability and Willingness to Pay for Fleet Management and Telematics Solutions, 2017

Americas Fleet Managers’ Desirability and Willingness to Pay for Fleet Management and Telematics Solutions, 2017

Understand Consumer Perceptions, Switching Behaviour and Willingness to Pay

RELEASE DATE
26-Jul-2018
REGION
North America
Research Code: K2C2-01-00-00-00
SKU: AU01697-NA-CR_22143

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Description

The overall objectives of this study are to investigate typical attitudes towards fleet telematics (fleet management system solutions), understand key features and service expectations; explore perceptions and willingness to pay for fleet telematics services; examine vendor satisfaction and brand perceptions; and look at vendor consideration and selection criteria. Data was collected by means of a panel-based survey in the US, Canada, Brazil and Mexico. A total of 210 decision makers or key influencers for fleet management solutions were surveyed to obtain the results. Service packages discussed in the study are fuel management, vehicle management, safety and security, order management, driver management, driver behaviour management and trailer management.

Research Scope

  • Evaluate general attitude towards fleet telematics (FMS)
  • Understand features and services that are expected from a device as well as most preferred back-office services standpoint
  • Measure perceptions and willingness to pay for fleet telematics services
  • Understand key vendor considerations and selection criteria
  • Measure level of satisfaction with vendors

Why Connected Truck Market?

  • By 2020, more than 35 million of trucks globally will be connected
  • Nearly 40% of fleet managers feel connected trucks are a “must have”
  • With smart roads and smart cities, smart trucks will be a necessity
  • Driver behaviour and compliance will be the key aspects for fleet optimisation
  • Future trucks will allow the user to easily pay for fuel, toll, parking, infotainment and many more in real time

Research Highlights

  • Challenges Faced and Current Non–Telematics Solutions Used to Address – identifies current non-telematics solutions used to address the challenges and the benefits realised
  • Awareness and Attitude towards telematics - identifies the perception of telematics, and the reasons for not investing
  • Usage of Telematics and Benefits Realised - presents the type of telematics solutions largely used and the reasons for investing
  • Preferred Telematics Vendor and Satisfaction Index - showcases the satisfaction level of current telematics solution and presents the preferred telematics solution for the future
  • Preferred Telematics Hardware and Future Expectation - identifies the preference of hardware device and in-cab display
  • Preferred Telematics Services and Future Expectation - highlights the most used telematics services today and the preferred telematics services for the future
  • Preferred Pricing and Business Model - identifies the preferred hardware and service pricing of telematics services and packages; and the interest towards new business models
  • Preferred Selection Criteria of Telematics Vendor - identifies the initial criteria to nominate a telematics vendor and the popular medium used to follow a telematics vendor.

Table of Contents

Research Objectives—Fleet Management Survey

Research Methodology

Definitions

Research Methodology—Questions About Fleet Telematics Services

Total Cost of Fleet Operation—Benefits of Installing Telematics

Types of Savings using Telematics—Managing Cost is Essential

Key Telematics Services

Key Telematics Services to Integrate in Future

Opportunities for All—Fleet Manager and Telematics Provider

Case Study—Importance of Fleet Manager’s Feedback

Connected Truck Growth Potential

US and Canada Fleet Telematics Market—Market Snapshot

Select LATAM Fleet Telematics Market—Market Snapshot

Americas Fleet Telematics Market—Regional Snapshot

Sample Structure—Fleet Characteristics

Sample Structure—Customer Type

Respondent Position and Industry

Area of Operating

Key Parameters of Purchased Commercial Vehicles

Key Sections Covered in the Customer Research

Challenges Faced and Current Solutions Used to Address

Awareness and Attitude towards Telematics

Usage of Telematics and Benefits Realized

Preferred Telematics Vendor and Satisfaction Index

Preferred Telematics Hardware and Future Expectation

Preferred Telematics Services and Future Expectation

Preferred Pricing and Business Model

Preferred Selection Criteria of Telematics Vendor

Familiarity of Fleet Telematics is Very High

High Satisfaction Score is Realised

Preferences of Telematics Users and Non-Users

Preference of Fleet Companies by Countries

Executive Findings of US Fleets

Executive Findings of Canada Fleets

Executive Findings of Brazil Fleets

Executive Findings of Mexico Fleets

Challenges Faced and Current Solutions Used to Address

Key Challenges in Operating the Fleet

Widely Used Non-Telematics Fleet Management Solution

Criteria for Choosing Vehicles to Equip Fleet Management Solutions

Awareness and Attitude toward Telematics

Familiarity of Fleet Telematics Solutions

Importance of Data from Vehicle Engine

Attitude Towards Fleet Telematics Solutions

Reasons for Not Investing in Fleet Telematics Solutions

Benefits that Can Convince to Use Fleet Telematics

Likeliness toward Considering Fleet Telematics in Next Vehicle Purchase

Attitude toward Usage of OEM Telematics

Usage of Telematics and Benefits Realised

Fleet with Telematics Solutions in Use: Penetration Level

Reasons for Investing into Telematics

Fleet Telematics Packages Widely Used by Telematics Users

Interest towards Fleet Telematics Packages for Non-telematics Users

Satisfaction with Telematics Solutions

Cost Savings Achieved by Telematics and Non-Telematics Solutions

Usage and Type of Fleet Telematics Supplier

Preferred Telematics Vendor and Satisfaction Index

Satisfaction and Willingness to Change

Preferred Fleet Telematics Vendor

Integration of OEM Telematics in Other Vehicle Makes

Willingness to Retain Telematics Services After Initial Free Year

Preferred Telematics Hardware and Future Expectation

Importance of Data from Engine Control Module

Preferred Type of Fleet Telematics Hardware

Key Selection Criteria—Telematics Hardware Device

Preferred Type of Fleet Telematics Hardware Display

Preferred Telematics Services and Future Expectation

Vehicle Management – Usage

Driver and Driver Behaviour Management—Usage

Safety and Security Management—Usage

Trailer Management—Usage

Order Management—Usage

Preference of Telematics Packages—Current Usage versus Future Interest

Preference for Integrating Key Value-added Telematics Services (I)

Preference for Integrating Key Value-added Telematics Services (II)

Preferred Pricing and Business Model

Preferred Pricing for Fleet Telematics Hardware Device

Preferred Pricing for Individual Telematics Packages—By Country

Ideal Custom Telematics Package

Preferred Pricing for Integrating Individual Additional Services

Preferred Business Model—Upfront Investment versus No Upfront Cost

Preference in Profit Sharing Business Model

Selection Criteria of Telematics Vendor

Selection Criteria—Fleet Telematics Vendor

Key After-Sales Support Services

Information Sources

Legal Disclaimer

List of Exhibits

List of Figures
  • 1. Total Commercial Vehicle Telematics Market: Regional Snapshot, Americas, 2017
  • 2. Sample Structure, Fleet Characteristics, Americas, 2017
  • 3. Sample Structure, Area of Operating, Americas, 2017
  • 4. Fleet Size, Americas, 2017
List of Charts
  • 1. Total Commercial Vehicle Telematics Market: VIO, Installed Base, and Contributions, North America, 2017
  • 2. Total Commercial Vehicle Telematics Market: VIO, Installed Base, and Contributions, Select LATAM, 2017
  • 3. Sample Structure, Customer Type, Americas, 2017
  • 4. Influence on Decision Making, Americas, 2017
  • 5. Respondent Industry, Americas, 2017
  • 6. Respondent Role in Organisation, Americas, 2017
  • 7. Key Parameters of Purchased Commercial Vehicles, Americas, 2017
  • 8. Preferences of Telematics Users and Non-Users, Americas, 2017
  • 9. Key Challenges in Operating the Fleet, Americas, 2017
  • 10. Key Challenges in Operating the Fleet, Americas, 2017
  • 11. Widely Used Non-Telematics Fleet Management Solution, Americas, 2017
  • 12. Criteria for Choosing Vehicles, Americas, 2017
  • 13. Familiarity of Fleet Telematics Solutions, Americas, 2017
  • 14. Importance of Data from Vehicle Engine, Americas, 2017
  • 15. Vehicle Segment, Americas, 2017
  • 16. Fleet Size, Americas, 2017
  • 17. Attitude Towards Fleet Telematics Solutions, Americas, 2017
  • 18. Reasons for Not Investing into Fleet Telematics Solutions, Americas, 2017
  • 19. Overall, Americas, 2017
  • 20. Likeliness Towards Fleet Telematics in Next Vehicle Purchase, Americas, 2017
  • 21. Usage of Telematics if Offered as Standard, Americas, 2017
  • 22. By Country, Americas, 2017
  • 23. By Fleet Size, Americas, 2017
  • 24. Share of Trucks within the Fleet Equipped with Telematics Units, Americas, 2017
  • 25. Reasons for Investing into Telematics, Americas, 2017
  • 26. Fleet Telematics Packages Widely Used by Telematics Users, Americas, 2017
  • 27. Interest towards Fleet Telematics Packages for Non-telematics Users, Americas, 2017
  • 28. Satisfaction with Telematics Solutions, Americas, 2017
  • 29. Telematics Solutions, Americas, 2017
  • 30. Non-Telematics Solutions, Americas, 2017
  • 31. Usage of Multiple Suppliers, Americas, 2017
  • 32. Type of Telematics Supplier Used, Americas, 2017
  • 33. Satisfaction with Current Vendor, Americas, 2017
  • 34. Willingess to Change Vendor in Next 12 Months, Americas, 2017
  • 35. Preferred Future Telematics Solution Provider, Americas, 2017
  • 36. Current Telematics Users, Americas, 2017
  • 37. Current Non-Telematics Users, Americas, 2017
  • 38. Integration of OEM Telematics Solutions in Trucks of Other Vehicle Makers, Americas, 2017
  • 39. Ease of Integration into Other Vehicle Makes, Americas, 2017
  • 40. Willingness to Retain Telematics Services After Initial Free Year, Americas, 2017
  • 41. Vehicle Segment, Americas, 2017
  • 42. Fleet Size, Americas, 2017
  • 43. Preferred Type of Hardware Device, Americas, 2017
  • 44. Non-Telematics Users, Americas, 2017
  • 45. Telematics Users, Americas, 2017
  • 46. All Respondents, Americas, 2017
  • 47. Telematics Users, Americas, 2017
  • 48. Non-Telematics Users, Americas, 2017
  • 49. Type of Preferred Hardware Display, Americas, 2017
  • 50. Non-Telematics Users, Americas, 2017
  • 51. Telematics Users, Americas, 2017
  • 52. Vehicle Management - Usage, Americas, 2017
  • 53. Driver and Driver Behavior Management - Usage, Americas, 2017
  • 54. Safety and Security Management - Usage, Americas, 2017
  • 55. Trailer Management - Usage, Americas, 2017
  • 56. Order Management - Usage, Americas, 2017
  • 57. Preference of Telematics Packages, Americas, 2017
  • 58. Preference for Integrating Key Value-added Telematics Services, Americas, 2017
  • 59. Preference for Integrating Key Value-added Telematics Services, Americas, 2017
  • 60. Preferred Pricing for Fleet Telematics Hardware Device, Americas, 2017
  • 61. Preferred Pricing for Fleet Telematics Hardware Device, Americas, 2017
  • 62. Preferred Pricing for Individual Telematics Packages – By Country, Americas, 2017
  • 63. Preferred Pricing for Integrating Individual Additional Services, Americas, 2017
  • 64. Preferred Business Model – Upfront Investment vs. No Upfront Cost, Americas, 2017
  • 65. Preferred Business Model – Profit Sharing Model, Americas, 2017
  • 66. Selection Criteria - Fleet Telematics Vendor, Americas, 2017
  • 67. Key After-Sales Support Services, Americas, 2017
  • 68. Information Sources, Americas, 2017
Related Research
The overall objectives of this study are to investigate typical attitudes towards fleet telematics (fleet management system solutions), understand key features and service expectations; explore perceptions and willingness to pay for fleet telematics services; examine vendor satisfaction and brand perceptions; and look at vendor consideration and selection criteria. Data was collected by means of a panel-based survey in the US, Canada, Brazil and Mexico. A total of 210 decision makers or key influencers for fleet management solutions were surveyed to obtain the results. Service packages discussed in the study are fuel management, vehicle management, safety and security, order management, driver management, driver behaviour management and trailer management.--BEGIN PROMO--

Research Scope

  • Evaluate general attitude towards fleet telematics (FMS)
  • Understand features and services that are expected from a device as well as most preferred back-office services standpoint
  • Measure perceptions and willingness to pay for fleet telematics services
  • Understand key vendor considerations and selection criteria
  • Measure level of satisfaction with vendors

Why Connected Truck Market?

  • By 2020, more than 35 million of trucks globally will be connected
  • Nearly 40% of fleet managers feel connected trucks are a “must have”
  • With smart roads and smart cities, smart trucks will be a necessity
  • Driver behaviour and compliance will be the key aspects for fleet optimisation
  • Future trucks will allow the user to easily pay for fuel, toll, parking, infotainment and many more in real time

Research Highlights

  • Challenges Faced and Current Non–Telematics Solutions Used to Address – identifies current non-telematics solutions used to address the challenges and the benefits realised
  • Aware
More Information
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Podcast No
Table of Contents | Research Objectives and Methodology~ || Research Objectives—Fleet Management Survey~ || Research Methodology~ || Definitions~ || Research Methodology—Questions About Fleet Telematics Services~ | Connected Truck Market—An Overview of the Americas Market (Market Context)~ || Total Cost of Fleet Operation—Benefits of Installing Telematics~ || Types of Savings using Telematics—Managing Cost is Essential~ || Key Telematics Services~ || Key Telematics Services to Integrate in Future~ || Opportunities for All—Fleet Manager and Telematics Provider~ || Case Study—Importance of Fleet Manager’s Feedback~ || Connected Truck Growth Potential~ || US and Canada Fleet Telematics Market—Market Snapshot~ || Select LATAM Fleet Telematics Market—Market Snapshot~ || Americas Fleet Telematics Market—Regional Snapshot~ | Sample Overview~ || Sample Structure—Fleet Characteristics~ || Sample Structure—Customer Type~ || Respondent Position and Industry~ || Area of Operating~ || Key Parameters of Purchased Commercial Vehicles~ | Executive Summary~ || Key Sections Covered in the Customer Research~ || Challenges Faced and Current Solutions Used to Address~ || Awareness and Attitude towards Telematics~ || Usage of Telematics and Benefits Realized~ || Preferred Telematics Vendor and Satisfaction Index~ || Preferred Telematics Hardware and Future Expectation~ || Preferred Telematics Services and Future Expectation~ || Preferred Pricing and Business Model~ || Preferred Selection Criteria of Telematics Vendor~ || Familiarity of Fleet Telematics is Very High~ || High Satisfaction Score is Realised~ || Preferences of Telematics Users and Non-Users~ || Preference of Fleet Companies by Countries~ || Executive Findings of US Fleets~ || Executive Findings of Canada Fleets~ || Executive Findings of Brazil Fleets~ || Executive Findings of Mexico Fleets~ | Challenges Faced and Current Solutions Used to Address~ || Challenges Faced and Current Solutions Used to Address~ || Key Challenges in Operating the Fleet~ || Widely Used Non-Telematics Fleet Management Solution~ || Criteria for Choosing Vehicles to Equip Fleet Management Solutions~ | Awareness and Attitude toward Telematics~ || Awareness and Attitude toward Telematics~ || Familiarity of Fleet Telematics Solutions~ || Importance of Data from Vehicle Engine~ || Attitude Towards Fleet Telematics Solutions~ || Reasons for Not Investing in Fleet Telematics Solutions~ || Benefits that Can Convince to Use Fleet Telematics~ || Likeliness toward Considering Fleet Telematics in Next Vehicle Purchase~ || Attitude toward Usage of OEM Telematics~ | Telematics Solutions Usage and Benefits Realised~ || Usage of Telematics and Benefits Realised~ || Fleet with Telematics Solutions in Use: Penetration Level~ || Reasons for Investing into Telematics~ || Fleet Telematics Packages Widely Used by Telematics Users~ || Interest towards Fleet Telematics Packages for Non-telematics Users~ || Satisfaction with Telematics Solutions~ || Cost Savings Achieved by Telematics and Non-Telematics Solutions~ || Usage and Type of Fleet Telematics Supplier~ | Preferred Telematics Vendor and Satisfaction Index~ || Preferred Telematics Vendor and Satisfaction Index~ || Satisfaction and Willingness to Change~ || Preferred Fleet Telematics Vendor~ || Integration of OEM Telematics in Other Vehicle Makes~ || Willingness to Retain Telematics Services After Initial Free Year~ | Preferred Telematics Hardware and Future Expectation~ || Preferred Telematics Hardware and Future Expectation~ || Importance of Data from Engine Control Module~ || Preferred Type of Fleet Telematics Hardware~ || Key Selection Criteria—Telematics Hardware Device~ || Preferred Type of Fleet Telematics Hardware Display~ | Preferred Telematics Services and Future Expectation~ || Preferred Telematics Services and Future Expectation~ || Vehicle Management – Usage~ || Driver and Driver Behaviour Management—Usage~ || Safety and Security Management—Usage~ || Trailer Management—Usage~ || Order Management—Usage~ || Preference of Telematics Packages—Current Usage versus Future Interest~ || Preference for Integrating Key Value-added Telematics Services (I)~ || Preference for Integrating Key Value-added Telematics Services (II)~ | Preferred Pricing and Business Model~ || Preferred Pricing and Business Model~ || Preferred Pricing for Fleet Telematics Hardware Device~ || Preferred Pricing for Individual Telematics Packages—By Country~ || Ideal Custom Telematics Package~ || Preferred Pricing for Integrating Individual Additional Services~ || Preferred Business Model—Upfront Investment versus No Upfront Cost~ || Preference in Profit Sharing Business Model~ | Preferred Selection Criteria of Telematics Vendor~ || Selection Criteria of Telematics Vendor~ || Selection Criteria—Fleet Telematics Vendor~ || Key After-Sales Support Services~ || Information Sources~ || Legal Disclaimer~ | Appendix~ || List of Exhibits~ | The Frost & Sullivan Story~
List of Charts and Figures 1. Total Commercial Vehicle Telematics Market: Regional Snapshot, Americas, 2017~ 2. Sample Structure, Fleet Characteristics, Americas, 2017~ 3. Sample Structure, Area of Operating, Americas, 2017~ 4. Fleet Size, Americas, 2017~| 1. Total Commercial Vehicle Telematics Market: VIO, Installed Base, and Contributions, North America, 2017~ 2. Total Commercial Vehicle Telematics Market: VIO, Installed Base, and Contributions, Select LATAM, 2017~ 3. Sample Structure, Customer Type, Americas, 2017~ 4. Influence on Decision Making, Americas, 2017 ~ 5. Respondent Industry, Americas, 2017 ~ 6. Respondent Role in Organisation, Americas, 2017 ~ 7. Key Parameters of Purchased Commercial Vehicles, Americas, 2017~ 8. Preferences of Telematics Users and Non-Users, Americas, 2017~ 9. Key Challenges in Operating the Fleet, Americas, 2017~ 10. Key Challenges in Operating the Fleet, Americas, 2017~ 11. Widely Used Non-Telematics Fleet Management Solution, Americas, 2017~ 12. Criteria for Choosing Vehicles, Americas, 2017~ 13. Familiarity of Fleet Telematics Solutions, Americas, 2017~ 14. Importance of Data from Vehicle Engine, Americas, 2017~ 15. Vehicle Segment, Americas, 2017~ 16. Fleet Size, Americas, 2017~ 17. Attitude Towards Fleet Telematics Solutions, Americas, 2017~ 18. Reasons for Not Investing into Fleet Telematics Solutions, Americas, 2017~ 19. Overall, Americas, 2017~ 20. Likeliness Towards Fleet Telematics in Next Vehicle Purchase, Americas, 2017~ 21. Usage of Telematics if Offered as Standard, Americas, 2017~ 22. By Country, Americas, 2017~ 23. By Fleet Size, Americas, 2017~ 24. Share of Trucks within the Fleet Equipped with Telematics Units, Americas, 2017~ 25. Reasons for Investing into Telematics, Americas, 2017~ 26. Fleet Telematics Packages Widely Used by Telematics Users, Americas, 2017~ 27. Interest towards Fleet Telematics Packages for Non-telematics Users, Americas, 2017~ 28. Satisfaction with Telematics Solutions, Americas, 2017~ 29. Telematics Solutions, Americas, 2017~ 30. Non-Telematics Solutions, Americas, 2017~ 31. Usage of Multiple Suppliers, Americas, 2017~ 32. Type of Telematics Supplier Used, Americas, 2017~ 33. Satisfaction with Current Vendor, Americas, 2017~ 34. Willingess to Change Vendor in Next 12 Months, Americas, 2017~ 35. Preferred Future Telematics Solution Provider, Americas, 2017 ~ 36. Current Telematics Users, Americas, 2017~ 37. Current Non-Telematics Users, Americas, 2017~ 38. Integration of OEM Telematics Solutions in Trucks of Other Vehicle Makers, Americas, 2017~ 39. Ease of Integration into Other Vehicle Makes, Americas, 2017~ 40. Willingness to Retain Telematics Services After Initial Free Year, Americas, 2017~ 41. Vehicle Segment, Americas, 2017~ 42. Fleet Size, Americas, 2017~ 43. Preferred Type of Hardware Device, Americas, 2017~ 44. Non-Telematics Users, Americas, 2017~ 45. Telematics Users, Americas, 2017~ 46. All Respondents, Americas, 2017~ 47. Telematics Users, Americas, 2017~ 48. Non-Telematics Users, Americas, 2017~ 49. Type of Preferred Hardware Display, Americas, 2017~ 50. Non-Telematics Users, Americas, 2017~ 51. Telematics Users, Americas, 2017~ 52. Vehicle Management - Usage, Americas, 2017~ 53. Driver and Driver Behavior Management - Usage, Americas, 2017~ 54. Safety and Security Management - Usage, Americas, 2017~ 55. Trailer Management - Usage, Americas, 2017~ 56. Order Management - Usage, Americas, 2017~ 57. Preference of Telematics Packages, Americas, 2017~ 58. Preference for Integrating Key Value-added Telematics Services, Americas, 2017~ 59. Preference for Integrating Key Value-added Telematics Services, Americas, 2017~ 60. Preferred Pricing for Fleet Telematics Hardware Device, Americas, 2017~ 61. Preferred Pricing for Fleet Telematics Hardware Device, Americas, 2017~ 62. Preferred Pricing for Individual Telematics Packages – By Country, Americas, 2017~ 63. Preferred Pricing for Integrating Individual Additional Services, Americas, 2017~ 64. Preferred Business Model – Upfront Investment vs. No Upfront Cost, Americas, 2017~ 65. Preferred Business Model – Profit Sharing Model, Americas, 2017~ 66. Selection Criteria - Fleet Telematics Vendor, Americas, 2017~ 67. Key After-Sales Support Services, Americas, 2017~ 68. Information Sources, Americas, 2017~
Author Krishna Chaithanya Bathala
Industries Automotive
WIP Number K2C2-01-00-00-00
Keyword 1 Fleet Management
Keyword 2 Telematics Solutions
Is Prebook No
GPS Codes 9800-A6,9813-A6,9963-A6,9965-A6,9967-A6,9AF6-A6,9B01-A6