Americas Fleet Managers’ Desirability and Willingness to Pay for Fleet Management and Telematics Solutions, 2017

Understand Consumer Perceptions, Switching Behaviour and Willingness to Pay

RELEASE DATE
26-Jul-2018

REGION
North America

Research Code: K2C2-01-00-00-00

SKU: AU01697-NA-CR_22143

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Description
Scope / Highlights
Table of Contents
List of Figures & Charts
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Description

The overall objectives of this study are to investigate typical attitudes towards fleet telematics (fleet management system solutions), understand key features and service expectations; explore perceptions and willingness to pay for fleet telematics services; examine vendor satisfaction and brand perceptions; and look at vendor consideration and selection criteria. Data was collected by means of a panel-based survey in the US, Canada, Brazil and Mexico. A total of 210 decision makers or key influencers for fleet management solutions were surveyed to obtain the results. Service packages discussed in the study are fuel management, vehicle management, safety and security, order management, driver management, driver behaviour management and trailer management.

Research Scope

Evaluate general attitude towards fleet telematics (FMS)
Understand features and services that are expected from a device as well as most preferred back-office services standpoint
Measure perceptions and willingness to pay for fleet telematics services
Understand key vendor considerations and selection criteria
Measure level of satisfaction with vendors

Why Connected Truck Market?

By 2020, more than 35 million of trucks globally will be connected
Nearly 40% of fleet managers feel connected trucks are a “must have”
With smart roads and smart cities, smart trucks will be a necessity
Driver behaviour and compliance will be the key aspects for fleet optimisation
Future trucks will allow the user to easily pay for fuel, toll, parking, infotainment and many more in real time

Research Highlights

Challenges Faced and Current Non–Telematics Solutions Used to Address – identifies current non-telematics solutions used to address the challenges and the benefits realised
Awareness and Attitude towards telematics - identifies the perception of telematics, and the reasons for not investing
Usage of Telematics and Benefits Realised - presents the type of telematics solutions largely used and the reasons for investing
Preferred Telematics Vendor and Satisfaction Index - showcases the satisfaction level of current telematics solution and presents the preferred telematics solution for the future
Preferred Telematics Hardware and Future Expectation - identifies the preference of hardware device and in-cab display
Preferred Telematics Services and Future Expectation - highlights the most used telematics services today and the preferred telematics services for the future
Preferred Pricing and Business Model - identifies the preferred hardware and service pricing of telematics services and packages; and the interest towards new business models
Preferred Selection Criteria of Telematics Vendor - identifies the initial criteria to nominate a telematics vendor and the popular medium used to follow a telematics vendor.

Research Objectives and Methodology

Research Objectives—Fleet Management Survey

Research Methodology

Definitions

Research Methodology—Questions About Fleet Telematics Services

Connected Truck Market—An Overview of the Americas Market (Market Context)

Total Cost of Fleet Operation—Benefits of Installing Telematics

Types of Savings using Telematics—Managing Cost is Essential

Key Telematics Services

Key Telematics Services to Integrate in Future

Opportunities for All—Fleet Manager and Telematics Provider

Case Study—Importance of Fleet Manager’s Feedback

Connected Truck Growth Potential

US and Canada Fleet Telematics Market—Market Snapshot

Select LATAM Fleet Telematics Market—Market Snapshot

Americas Fleet Telematics Market—Regional Snapshot

Sample Overview

Sample Structure—Fleet Characteristics

Sample Structure—Customer Type

Respondent Position and Industry

Area of Operating

Key Parameters of Purchased Commercial Vehicles

Executive Summary

Key Sections Covered in the Customer Research

Challenges Faced and Current Solutions Used to Address

Awareness and Attitude towards Telematics

Usage of Telematics and Benefits Realized

Preferred Telematics Vendor and Satisfaction Index

Preferred Telematics Hardware and Future Expectation

Preferred Telematics Services and Future Expectation

Preferred Pricing and Business Model

Preferred Selection Criteria of Telematics Vendor

Familiarity of Fleet Telematics is Very High

High Satisfaction Score is Realised

Preferences of Telematics Users and Non-Users

Preference of Fleet Companies by Countries

Executive Findings of US Fleets

Executive Findings of Canada Fleets

Executive Findings of Brazil Fleets

Executive Findings of Mexico Fleets

Challenges Faced and Current Solutions Used to Address

Key Challenges in Operating the Fleet

Widely Used Non-Telematics Fleet Management Solution

Criteria for Choosing Vehicles to Equip Fleet Management Solutions

Awareness and Attitude toward Telematics

Familiarity of Fleet Telematics Solutions

Importance of Data from Vehicle Engine

Attitude Towards Fleet Telematics Solutions

Reasons for Not Investing in Fleet Telematics Solutions

Benefits that Can Convince to Use Fleet Telematics

Likeliness toward Considering Fleet Telematics in Next Vehicle Purchase

Attitude toward Usage of OEM Telematics

Telematics Solutions Usage and Benefits Realised

Usage of Telematics and Benefits Realised

Fleet with Telematics Solutions in Use: Penetration Level

Reasons for Investing into Telematics

Fleet Telematics Packages Widely Used by Telematics Users

Interest towards Fleet Telematics Packages for Non-telematics Users

Satisfaction with Telematics Solutions

Cost Savings Achieved by Telematics and Non-Telematics Solutions

Usage and Type of Fleet Telematics Supplier

Preferred Telematics Vendor and Satisfaction Index

Satisfaction and Willingness to Change

Preferred Fleet Telematics Vendor

Integration of OEM Telematics in Other Vehicle Makes

Willingness to Retain Telematics Services After Initial Free Year

Preferred Telematics Hardware and Future Expectation

Importance of Data from Engine Control Module

Preferred Type of Fleet Telematics Hardware

Key Selection Criteria—Telematics Hardware Device

Preferred Type of Fleet Telematics Hardware Display

Preferred Telematics Services and Future Expectation

Vehicle Management – Usage

Driver and Driver Behaviour Management—Usage

Safety and Security Management—Usage

Trailer Management—Usage

Order Management—Usage

Preference of Telematics Packages—Current Usage versus Future Interest

Preference for Integrating Key Value-added Telematics Services (I)

Preference for Integrating Key Value-added Telematics Services (II)

Preferred Pricing and Business Model

Preferred Pricing for Fleet Telematics Hardware Device

Preferred Pricing for Individual Telematics Packages—By Country

Ideal Custom Telematics Package

Preferred Pricing for Integrating Individual Additional Services

Preferred Business Model—Upfront Investment versus No Upfront Cost

Preference in Profit Sharing Business Model

Preferred Selection Criteria of Telematics Vendor

Selection Criteria of Telematics Vendor

Selection Criteria—Fleet Telematics Vendor

Key After-Sales Support Services

Information Sources

Legal Disclaimer

Appendix

List of Exhibits

The Frost & Sullivan Story

List of Figures

1. Total Commercial Vehicle Telematics Market: Regional Snapshot, Americas, 2017
2. Sample Structure, Fleet Characteristics, Americas, 2017
3. Sample Structure, Area of Operating, Americas, 2017
4. Fleet Size, Americas, 2017

List of Charts

1. Total Commercial Vehicle Telematics Market: VIO, Installed Base, and Contributions, North America, 2017
2. Total Commercial Vehicle Telematics Market: VIO, Installed Base, and Contributions, Select LATAM, 2017
3. Sample Structure, Customer Type, Americas, 2017
4. Influence on Decision Making, Americas, 2017
5. Respondent Industry, Americas, 2017
6. Respondent Role in Organisation, Americas, 2017
7. Key Parameters of Purchased Commercial Vehicles, Americas, 2017
8. Preferences of Telematics Users and Non-Users, Americas, 2017
9. Key Challenges in Operating the Fleet, Americas, 2017
10. Key Challenges in Operating the Fleet, Americas, 2017
11. Widely Used Non-Telematics Fleet Management Solution, Americas, 2017
12. Criteria for Choosing Vehicles, Americas, 2017
13. Familiarity of Fleet Telematics Solutions, Americas, 2017
14. Importance of Data from Vehicle Engine, Americas, 2017
15. Vehicle Segment, Americas, 2017
16. Fleet Size, Americas, 2017
17. Attitude Towards Fleet Telematics Solutions, Americas, 2017
18. Reasons for Not Investing into Fleet Telematics Solutions, Americas, 2017
19. Overall, Americas, 2017
20. Likeliness Towards Fleet Telematics in Next Vehicle Purchase, Americas, 2017
21. Usage of Telematics if Offered as Standard, Americas, 2017
22. By Country, Americas, 2017
23. By Fleet Size, Americas, 2017
24. Share of Trucks within the Fleet Equipped with Telematics Units, Americas, 2017
25. Reasons for Investing into Telematics, Americas, 2017
26. Fleet Telematics Packages Widely Used by Telematics Users, Americas, 2017
27. Interest towards Fleet Telematics Packages for Non-telematics Users, Americas, 2017
28. Satisfaction with Telematics Solutions, Americas, 2017
29. Telematics Solutions, Americas, 2017
30. Non-Telematics Solutions, Americas, 2017
31. Usage of Multiple Suppliers, Americas, 2017
32. Type of Telematics Supplier Used, Americas, 2017
33. Satisfaction with Current Vendor, Americas, 2017
34. Willingess to Change Vendor in Next 12 Months, Americas, 2017
35. Preferred Future Telematics Solution Provider, Americas, 2017
36. Current Telematics Users, Americas, 2017
37. Current Non-Telematics Users, Americas, 2017
38. Integration of OEM Telematics Solutions in Trucks of Other Vehicle Makers, Americas, 2017
39. Ease of Integration into Other Vehicle Makes, Americas, 2017
40. Willingness to Retain Telematics Services After Initial Free Year, Americas, 2017
41. Vehicle Segment, Americas, 2017
42. Fleet Size, Americas, 2017
43. Preferred Type of Hardware Device, Americas, 2017
44. Non-Telematics Users, Americas, 2017
45. Telematics Users, Americas, 2017
46. All Respondents, Americas, 2017
47. Telematics Users, Americas, 2017
48. Non-Telematics Users, Americas, 2017
49. Type of Preferred Hardware Display, Americas, 2017
50. Non-Telematics Users, Americas, 2017
51. Telematics Users, Americas, 2017
52. Vehicle Management - Usage, Americas, 2017
53. Driver and Driver Behavior Management - Usage, Americas, 2017
54. Safety and Security Management - Usage, Americas, 2017
55. Trailer Management - Usage, Americas, 2017
56. Order Management - Usage, Americas, 2017
57. Preference of Telematics Packages, Americas, 2017
58. Preference for Integrating Key Value-added Telematics Services, Americas, 2017
59. Preference for Integrating Key Value-added Telematics Services, Americas, 2017
60. Preferred Pricing for Fleet Telematics Hardware Device, Americas, 2017
61. Preferred Pricing for Fleet Telematics Hardware Device, Americas, 2017
62. Preferred Pricing for Individual Telematics Packages – By Country, Americas, 2017
63. Preferred Pricing for Integrating Individual Additional Services, Americas, 2017
64. Preferred Business Model – Upfront Investment vs. No Upfront Cost, Americas, 2017
65. Preferred Business Model – Profit Sharing Model, Americas, 2017
66. Selection Criteria - Fleet Telematics Vendor, Americas, 2017
67. Key After-Sales Support Services, Americas, 2017
68. Information Sources, Americas, 2017

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Americas Fleet Managers’ Desirability and Willingness to Pay for Fleet Management and Telematics Solutions, 2017

Description

Table of Contents

Research Objectives—Fleet Management Survey

Research Methodology

Definitions

Research Methodology—Questions About Fleet Telematics Services

Total Cost of Fleet Operation—Benefits of Installing Telematics

Types of Savings using Telematics—Managing Cost is Essential

Key Telematics Services

Key Telematics Services to Integrate in Future

Opportunities for All—Fleet Manager and Telematics Provider

Case Study—Importance of Fleet Manager’s Feedback

Connected Truck Growth Potential

US and Canada Fleet Telematics Market—Market Snapshot

Select LATAM Fleet Telematics Market—Market Snapshot

Americas Fleet Telematics Market—Regional Snapshot

Sample Structure—Fleet Characteristics

Sample Structure—Customer Type

Respondent Position and Industry

Area of Operating

Key Parameters of Purchased Commercial Vehicles

Key Sections Covered in the Customer Research

Challenges Faced and Current Solutions Used to Address

Awareness and Attitude towards Telematics

Usage of Telematics and Benefits Realized

Preferred Telematics Vendor and Satisfaction Index

Preferred Telematics Hardware and Future Expectation

Preferred Telematics Services and Future Expectation

Preferred Pricing and Business Model

Preferred Selection Criteria of Telematics Vendor

Familiarity of Fleet Telematics is Very High

High Satisfaction Score is Realised

Preferences of Telematics Users and Non-Users

Preference of Fleet Companies by Countries

Executive Findings of US Fleets

Executive Findings of Canada Fleets

Executive Findings of Brazil Fleets

Executive Findings of Mexico Fleets

Challenges Faced and Current Solutions Used to Address

Key Challenges in Operating the Fleet

Widely Used Non-Telematics Fleet Management Solution

Criteria for Choosing Vehicles to Equip Fleet Management Solutions

Awareness and Attitude toward Telematics

Familiarity of Fleet Telematics Solutions

Importance of Data from Vehicle Engine

Attitude Towards Fleet Telematics Solutions

Reasons for Not Investing in Fleet Telematics Solutions

Benefits that Can Convince to Use Fleet Telematics

Likeliness toward Considering Fleet Telematics in Next Vehicle Purchase

Attitude toward Usage of OEM Telematics

Usage of Telematics and Benefits Realised

Fleet with Telematics Solutions in Use: Penetration Level

Reasons for Investing into Telematics

Fleet Telematics Packages Widely Used by Telematics Users

Interest towards Fleet Telematics Packages for Non-telematics Users

Satisfaction with Telematics Solutions

Cost Savings Achieved by Telematics and Non-Telematics Solutions

Usage and Type of Fleet Telematics Supplier

Preferred Telematics Vendor and Satisfaction Index

Satisfaction and Willingness to Change

Preferred Fleet Telematics Vendor

Integration of OEM Telematics in Other Vehicle Makes

Willingness to Retain Telematics Services After Initial Free Year

Preferred Telematics Hardware and Future Expectation

Importance of Data from Engine Control Module

Preferred Type of Fleet Telematics Hardware

Key Selection Criteria—Telematics Hardware Device

Preferred Type of Fleet Telematics Hardware Display

Preferred Telematics Services and Future Expectation

Vehicle Management – Usage