Search results for: 'diversif studi'

As part of Frost & Sullivan’s seven-nation Voice of the Enterprise Security Customer research survey, this cut of the data presents a detailed overview of the key trends, drivers, and preferences that shape European organizations’ cybersecurity strategies. Structured around eight main cybersecurity solution areas, the report provides specific insig...

30 Jun 2017  |  North America  |  Megatrends

Future of GCC, Forecast to 2025

The Growth Story of the Oil-Dependent Region through Economic Diversification and Socio-Political Reforms

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Over the last 50 years, there has been unparalleled economic growth among the oil-rich Gulf Cooperation Council (GCC) countries, and they now rank among the world leaders in per capita income. However, the recent oil-price fluctuations have complicated the situation of these oil-dependent economies. GCC nations have recognized that oil resources al...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

This research study analyses the Bangladesh diesel generator set market for the calendar year 2012 and uses insights from manufacturers, dealers, and end users to identify drivers and restraints for the market for the next 610 years. The study further analyzes the market segments based on kVA range, and their individual performance. Furthermore, i...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

This study examines key original equipment (OE) suppliers' aftermarket strategies in the rapidly evolving automotive connected, autonomous, shared, and electric (CASE) domain. Spanning Europe (including the 27 European Union countries and the United Kingdom), North America (the United States and Canada), and China, the focus is on 2023 to 2030. The...

This research study examines companies that are using the advantages of the internet era to develop new ways of providing banking and financial services. Specifically, it is about the peer-to-peer (P2P) lending industry in 6 of the key member states of the Association of South East Asian Nations (ASEAN). P2P is a form of loan provision platform cen...

In the Asia-Pacific transmission and distribution sector, the initial stages of grid restructuring will take place in countries such as Vietnam and Japan in 2015. In the smart-grid space, Japan and South Korea will continue smart-meter roll-outs. In Australia, grid privatization in Queensland and New South Wales was initiated in 2014 and is expecte...