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This Frost & Sullivan analysis offers a comprehensive outlook on the European Class 1–3 select battery thermal management (BTM) components aftermarket, examining market dynamics, component-level trends, competitive landscape, and future growth scenarios across key European regions. The study highlights the BTM aftermarket as a rapidly expanding seg...

Climate change and the resulting environmental regulations continue to affect all European sectors, including the building construction and demolition space. The European Green Deal, a package of policy initiatives, boosts efficient resource use, outlining investments needed for climate mitigation and adaptation. It calls for a 40% reduction in ove...

21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

The global oil and gas PPE market generated a revenue of $6.3 billion in 2018 and is expected to grow at a CARG of 3.7% between 2018 and 2023. Protective clothing, protective footwear, and gas protection are the major product segments; they accounted for 25.5%, 25.3%, and 11.8%, respectively, and are set to see the highest growth. North America, ...

Recent geopolitical events, such as the Annexation of Crimea; sustained proxy wars between Iran, Israel, and Saudi Arabia; the Russo-Ukrainian War; rising tensions across the Taiwan Strait; and confrontations on the global commons, drive the evolution of high-intensity networked and informalized warfare in the global defense market. State failures,...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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Key Issues Addressed

This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...