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12 Jun 2023  |  Global  |  Technology Research

Industry Cloud Platforms: An End-to-end Specialized Solution

Data-driven Insights Boost the Industry Cloud Platform Growth Pipeline

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An industry cloud platform is designed to meet the specific needs of respective industries. It provides sector-specific solutions and services through the cloud, such as data analytics, machine learning, and asset management, to help organizations improve efficiency, reduce costs, and drive innovation. The adoption of industry cloud platforms is...

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact centers evolve beyond traditional voice interactions to include digital self-service, AI-driven resolutions, and proactive...

Businesses continue to struggle with the need to digitally transform in a challenging economic environment with scarce IT resources. These dynamics caused them to reassess spending and force business units to do more with less. Low-code application platforms (LCAPs), a technology that was just gaining popularity at the start of the pandemic, are we...

Data has been an integral component of any enterprise’s business operations, regardless of sectors, sizes, and maturity. The adoption of cloud, big data, and GenAI has made data grow exponentially in terms of velocity, volume, and value. Enterprises have been using multiple data security solutions to protect their data amid this rapidly evolving la...

AI technologies and platforms are entering a new stage of maturity. Most organizations now have access to capable models and have run pilots across multiple functions. The real question is no longer whether AI works, but where it can create sustained growth and how it can be scaled without introducing cost volatility, operational risk, or governanc...

This report examines the growing importance of AI governance platforms in enabling responsible and scalable artificial intelligence adoption, with a focused analysis of their applications and opportunities across interoperability, data privacy, and digital ethics. As organizations increasingly deploy complex AI systems, the need for structured gove...

In the last 5 years, the Chinese government has tightened vehicle data collection, data protection, data privacy, and cybersecurity through a series of laws and regulations. Frost & Sullivan recognizes that all electronic hailing (eHailing) platform providers in China must assess these regulations and update their business operations and strategies...

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact center boundaries expand to encompass digital self-service, AI-driven resolution, and proactive engagement, the platforms ...

Environmental, social, and governance (ESG) climate risk platforms and reporting have a pivotal role in driving corporate sustainability and financial resilience. This analysis covers key segments including data ingestion, analytics, and consulting services, highlighting the growing emphasis on transparent reporting amid increasing awareness of env...