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Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and per...

Australia and New Zealand (ANZ) are highly urbanized markets with large infrastructure expenditure by governments and high uptake of collaboration solutions in the construction industry. However, the use of cognitive solutions and the “innovate to zero” concept (for example, zero defects, emails, and emissions) are still nascent. Beyond cloud c...

Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...

More than 6,000 molecules are currently in clinical development across the pharmaceutical research and development (R&D) landscape, with more than 11,000 in the preclinical phase. The industry is witnessing the growth of small- to mid-segment pharma/biotech players making significant contributions to drug discovery and development pipelines. Across...

Climate change remains a top concern for governments and industries around the world. Increasing levels of carbon emissions have created an urgent need for control measures including vehicle electrification. Two-wheelers are a commonly used mode of transport in Asia considering their maneuverability through traffic and cost efficiency in terms ...

The Asia-Pacific hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing dynamic growth caused by a surge in demand for cloud-based communications platforms. As industries gradually evolve in the digital economy, enterprises are embracing UCaaS to capitalize on the benefits of cloud-based servi...

China’s autonomous and connected mobility market is undergoing a transition. The top challenges it faces include technical obstacles, such as perception technology and control algorithms; data privacy, protection, and security laws and regulations issued in the pre-autonomous driving era; and high manufacturing and operating costs. As a result, man...

Warehousing accounts for 18% of the $12 trillion globally spent on logistics. Warehousing refers to the temporary storage of goods before they are distributed to the end user in the supply chain. The industry has evolved over the years from providing only storing goods to offering other value-added services such as picking and packing, sub-assembly...

25 Sep 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: ASEAN Peer-to-Peer (P2P) Lending Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The Association of Southeast Asian Nations (ASEAN) peer-to-peer (P2P) lending industry is disrupting the small and medium enterprise (SME) loan market that is primarily served by banks. P2P lenders are launching products that use technologies such as machine learning and artificial intelligence (AI) to shorten the entire lending process from more t...