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23 Aug 2022  |  Latin America  |  Frost Radar

Frost Radar™: Latin American Used Car Sales, 2022

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Although not a fully formalized market yet, Latin American used car sales have expanded in the last few years as a result of new vehicles’ high prices and reduced supply scarcity because of pandemic-related supply chain issues. Most local used vehicle transactions happen informally. However, traditional car dealerships, online marketplaces, and...

27 Jul 2022  |  Latin America  |  Frost Radar

Frost Radar™: Latin American Automotive eCommerce, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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Although marketplaces were already offering their services online, the COVID-19 pandemic prompted many transactional companies to start offering their services digitally too. This resulted in more competition, an expansion of the market, and the development and implementation of different digital tools and services in order to cater to clients’ nee...

Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (includi...

Latin America is evolving into a promising hub for light commercial vehicles (LCVs). With growing investments from global automotive players, the region is poised for increased output and innovation. Global and Chinese OEMs are intensifying efforts through local assembly, telematics integration, and alternative fuel adaptation to stay competitive a...

This Frost Radar™ examining the Latin American customer experience (CX) management landscape includes outsourcing services delivered in each local market and those from Latin American locations to countries overseas. CX management, a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing...

07 Dec 2020  |  Latin America  |  Frost Radar

Frost Radar™: Brazilian Food Delivery Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Brazils digital transformation has been greatly accelerated by the COVID-19 pandemic, resulting in several types of solutions being launched into the food delivery market. The increasing use of smartphones and new technologies across various regions of the country, including small cities with few resources, has made food delivery services a routine...

18 Jun 2021  |  Latin America  |  Frost Radar

Frost Radar™: Unified Communications-as-a-Service Market in Latin America and the Caribbean, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The COVID-19 pandemic disrupted the world in 2020 and affected the unified communications as a service (UCaaS) market and the overall collaboration landscape. While the tremendous economic downturn and the loss of millions of jobs (potential users) in Latin America and the Caribbean (CALA) had a negative impact on the markets, the demand for remote...

04 Jul 2022  |  Latin America  |  Frost Radar

Frost Radar™: Infrastructure and Platform as a Service—Latin America, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The public cloud services market transcends the limitations of geography. Anyone with an internet connection can access software and data placed in the public cloud. In this sense, the public cloud levels the commercial playing field, enabling businesses of every size, industry, and region to compete in the global economy. Participants in the L...

Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized customer experiences. Frost & Sullivan research on this industry includes close to 100 service and solution providers, this Frost ...