Frost Radar™: Unified Communications-as-a-Service Market in Latin America and the Caribbean, 2021

Frost Radar™: Unified Communications-as-a-Service Market in Latin America and the Caribbean, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

RELEASE DATE
18-Jun-2021
REGION
Latin America
Research Code: K62A-01-00-00-00
SKU: TE04015-LA-MR_25516

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TE04015-LA-MR_25516

$4,950.00

$4,455.00 save 10 %

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Description

The COVID-19 pandemic disrupted the world in 2020 and affected the unified communications as a service (UCaaS) market and the overall collaboration landscape. While the tremendous economic downturn and the loss of millions of jobs (potential users) in Latin America and the Caribbean (CALA) had a negative impact on the markets, the demand for remote enterprise communications substantially increased in this new environment. As most companies shifted to remote work, they realized the need to emulate face-to-face collaboration and streamline communications. To do this, many organizations turned to UCaaS; as a result, the CALA UCaaS market achieved a double-digit year-over-year user count growth (only slightly below of Frost & Sullivan’s pre-pandemic forecast for the year).

The CALA UCaaS market exhibited double-digit growth in 2020, driven by the need to streamline enterprise communications to support remote work environments. Future growth is forecast to be in the double digits too, driven by the growing number of offerings, the increasing acceptance of the cloud as a proven modality for technology consumption, and a greater branding and relevance of UCaaS solutions (both to customers and service providers). Significant growth is expected in several market segments, including midsize companies; banks, insurance, and financial services; retail and consumer goods; professional services; manufacturing; government; healthcare; education; and travel and hospitality.

A hybrid work environment will be a fundamental driver for this market in the next few years. In the post-pandemic world, many employees will perform tasks from home or another remote location.

The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.

Author: Sebastian Menutti

RESEARCH: INFOGRAPHIC

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Table of Contents

Strategic Imperative

Strategic Imperative (continued)

Growth Environment

Growth Environment (continued)

Frost Radar™: CALA UCaaS Market

Frost Radar™: Competitive Environment

Frost Radar™: Competitive Environment (continued)

Frost Radar™: Competitive Environment (continued)

Alestra

Algar Telecom

C&W Business

C3ntro Telecom

Claro Chile

Claro Colombia

Digicel

Embratel

Entel

ETB

Intergrupo

IPLAN

Lumen (Previously CenturyLink)

MCM Telecom

Movistar Empresas Chile

Movistar Empresas Colombia

Movistar Empresas Perú

NTT

Olitel

Orange Business Services

Softline

Telmex

Tigo Business

Vivo Empresas

Strategic Insights

Significance of Being on the Frost Radar™

Frost Radar™ Empowers the CEO’s Growth Team

Frost Radar™ Empowers Investors

Frost Radar™ Empowers Customers

Frost Radar™ Empowers the Board of Directors

Frost Radar™: Benchmarking Future Growth Potential

Frost Radar™: Benchmarking Future Growth Potential

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Related Research
The COVID-19 pandemic disrupted the world in 2020 and affected the unified communications as a service (UCaaS) market and the overall collaboration landscape. While the tremendous economic downturn and the loss of millions of jobs (potential users) in Latin America and the Caribbean (CALA) had a negative impact on the markets, the demand for remote enterprise communications substantially increased in this new environment. As most companies shifted to remote work, they realized the need to emulate face-to-face collaboration and streamline communications. To do this, many organizations turned to UCaaS; as a result, the CALA UCaaS market achieved a double-digit year-over-year user count growth (only slightly below of Frost & Sullivans pre-pandemic forecast for the year). The CALA UCaaS market exhibited double-digit growth in 2020, driven by the need to streamline enterprise communications to support remote work environments. Future growth is forecast to be in the double digits too, driven by the growing number of offerings, the increasing acceptance of the cloud as a proven modality for technology consumption, and a greater branding and relevance of UCaaS solutions (both to customers and service providers). Significant growth is expected in several market segments, including midsize companies; banks, insurance, and financial services; retail and consumer goods; professional services; manufacturing; government; healthcare; education; and travel and hospitality. A hybrid work environment will be a fundamental driver for this market in the next few years. In the post-pandemic world, many employees will perform tasks from home or another remote location. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients. Author: Sebastian Menutti
More Information
No Index No
Podcast No
Predecessor K499-01-00-00-00
Author Sebastian Menutti
Industries Telecom
WIP Number K62A-01-00-00-00
Is Prebook No
GPS Codes 9A59-C1,9705-C1,9A5B-C1,9610,9656