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This research service analyzes the intelligent automation (IA) market in Asia-Pacific (APAC). It presents an overview on how artificial intelligence (AI) and robotic process automation (RPA) are gaining significance across key countries in the region, their applications, and some of the drivers and restraints in using these technologies. This stu...

02 Feb 2021  |  Global  |  Market Research

2021 Predictions— COVID-19 Accelerates CX Investments

Growth Opportunities Revealed by End Customers

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The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, ...

13 May 2021  |  Asia Pacific  |  Market Research

Japan B2B Payment Services Voice of Customer, 2021

Emerging Technology Adoption and Strategic Partnerships Set to Unlock Growth Opportunities

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The Japanese government encourages a shift toward cashless through initiatives such as the tax rebate program and open banking law reform. As the proportion of customers using cashless transactions rises, businesses increasingly seek solutions to complement their B2B2C needs. A staggering 55% and 70% of companies received payments today are from co...

24 Sep 2021  |  Global  |  Market Research

Global Geospatial Growth Opportunities

Future Growth Potential Due to Low-cost Services Enhanced by New Integrated Domain Awareness Solutions

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The research service covers the global geospatial market opportunity assessment across 20 applications, which are agriculture, automotive, aviation, banking & insurance, civil government/infrastructure, defense, disaster management, energy, forestry, healthcare, IoT, location-based services, logistics, maritime, operation/asset management, rail, se...

Enterprises in Australia and New Zealand (ANZ) are increasingly adopting Web and e-mail security solutions as add-on features to their security suites, marking a move away from stand-alone security solutions. This will lead to flat growth in a maturing market. As complexity remains a key cybersecurity concern among enterprises, the market is witnes...

Greater China was the second-largest SCM market and the fastest-growing in 2018. While the Web security segment experienced stronger growth, driven by rising concerns among enterprises to monitor threats posed by employees’ use of the Internet, the e-mail security segment still remains a highly targeted attack vector due to the increasing complexit...

The Asia-Pacific contact center applications market generated $825.3 million in revenue in 2021, registering an annual growth of 9.5%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set...

The Asia-Pacific (APAC) secure content management (SCM) market continued to grow in 2018, and the Web security segment was the key growth driver. This segment dominates the market due to the strong adoption of measures to manage online content, mainly because of the stringent regulations in place and the need to comply with them and the rising numb...

The workforce identity and access management (IAM) and identity governance and administration (IGA) market is a critical component of modern cybersecurity and digital transformation strategies. As organizations continue to adopt cloud services, hybrid work models, artificial intelligence, and increasingly interconnected digital ecosystems, managing...