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Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...

Global ICT spending reached $2.8 trillion in 2019, registering 3.6% YoY growth. While ICT spending is currently prioritized towards business continuity and solutions to better cope with the pandemic and a post-pandemic business environment, Frost and Sullivan predicts a shift in IT spending patterns, which will lean more towards digital and emergin...

Intelligent Mobility Japan, 2020 is a virtual summit organized by Frost & Sullivan on November 24 and 25, 2020. This is a 2-day interactive conference, which hosted on a unique virtual platform to discuss and evaluate Growth Opportunities in new Mobility Business models covering Personal and Public Transport Systems. The conference presenters inc...

11 May 2021  |  South Asia, Middle East & North Africa  |  Market Research

Innovative Business Models Spur Growth of Middle East ICT Market, Outlook 2021

Future Growth Potential of the ICT Market Enhanced by Digital Transformation, 5G, and AI

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This research service analyzes the Middle East ICT market. It provides key highlights for 2020 as well as a future outlook till 2025. By industry, the market is segmented into telecommunications and information technology (IT). Major market drivers and restraints are discussed, along with important technology traits. The report also covers the impa...

Customers across industries are demanding multifunctional coating technologies that provide enhanced and extended protection of substrates in various end-use applications. In particular, nanocoatings will see increased adoption from industries such as automotive, oil and gas, and consumer electronics that seek innovative protective properties. Both...

As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy how...

The laboratory automation market refers to the use of various technologies, software, and equipment to automate laboratory processes and workflows. This market includes a broad range of products and solutions that help laboratories improve their productivity, accuracy, and efficiency while reducing the risk of errors and improving data quality. A...

The medical devices industry is facing significant challenges in the form of pricing pressures and a slow growth environment in the traditional markets. Among the traditional markets, the consumables and services segment is gaining traction from activities tied to the installation of new capital equipment, the gradual replacement of capital equipme...

In 2024, a new multipolar world will emerge, reshaped by digital industries that have become mainstream following the 2020 COVID-19 pandemic. This shift signals an accelerated push toward digitalization, unveiling eight novel growth opportunities in digital industries, each marking a significant step in industry progress and offering vast potential...