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This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

The research service provides an up-to-date analysis of the South African markets for metallic welding equipment, consumables and gases to provide visibility on the shape, size and direction of the industry. The research provides an estimate of the size of the total welding solutions market, including the different product markets (equipment, consu...

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monit...

The ongoing outbreak of coronavirus (COVID-19), first identified in December 2019 in Wuhan—the most populous city in Central China—evolved rapidly to be characterized as a pandemic by the World Health Organization (WHO) on 11 March 2020. Globally, organizations have been monitoring the COVID-19 situation closely and many have already implemented (o...

11 May 2020  |  Asia Pacific  |  Market Outlook

Indonesian Automotive Outlook, 2020

Total Industry Volume is Expected to Decline by 16.7% in 2020 Due to Global Economic Uncertainties and Disease Outbreak

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From 2018 to 2019, the Association of Southeast Asian Nations (ASEAN) automotive market decreased at a year-on-year (YoY) rate of 2.9%, with total sales reaching 3.5 million units. The main reasons for this decline were the global economic slowdown in automotive sales and the dip in sales faced by Indonesia, a leading contributor to the ASEAN marke...

08 Sep 2020  |  Asia Pacific  |  Market Research

5G Strategic Direction Voice of Customer, Asia-Pacific, 2020

Strong Demand-Side Assessment will be Crucial in Ensuring Successful Adoption, Implementation, and Scalability of 5G

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Key Issues Addressed

To spur market demand for 5G, the supply side needs to increase awareness and understanding of its impact in the industry ecosystem. The need for 5G is closely linked to the understanding of its impact. The inability to identify need is affecting the timeline and the drive to push for 5G, and incorporation of 5G into new concept development. The i...

The COVID-19 pandemic prompted a transformation in the infectious disease point-of-care testing (POCT) market. The shift towards miniaturized POCT devices will lead to the emergence of cost-effective integrated lab-on-a-chip devices based on microfluidic technologies and smartphone-based solutions enabling multiplexed detection of infectious pathog...

11 Dec 2020  |  Global  |  Market Research

Non-contact Metrology Solutions Powering the Global Dimensional Metrology Market for the Automotive Industry

Enhanced Growth Opportunities in Electric Vehicle Design, Validation, and Quality Assurance

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This research analyzes the global trends in the dimensional metrology market in the automotive industry. The automotive industry witnessed a period of sluggish demand in 2018 and 2019, which had an impact on the dimensional metrology market. The onset of the Covid-19 pandemic resulted in the shutting down of borders and several manufacturing plants...