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This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

Building services focus on systems, structure, and operations in buildings that enable comfort and safety. These include renewal, repair, restoration, and upgrade of mechanical and electrical (M&E) services, fire safety and security (FSS), elevators (lifts) and escalators, energy systems, information and communications technology (ICT) networks, ro...

According to business respondents to the 2023 Frost & Sullivan Global Cloud User survey, cloud and artificial intelligence (AI) represent the most critical aspects of digital transformation. As such, companies continue to build hybrid, multicloud environments to support strategic business goals, such as revenue growth, rapid response to market dema...

According to respondents to the 2022 Frost & Sullivan Global Cloud User survey, cloud and artificial intelligence (AI) represent the most critical aspect of digital transformation. As such, companies continue to build their hybrid, multicloud environments to support strategic business goals, such as revenue growth, improved customer experience, and...

Global economic growth will be subdued in 2023, weighed down by recessionary pressures in advanced economies, inflation concerns impacting consumer sentiment, and the continuation of monetary policy tightening at least through H1 2023. To navigate through various volatilities, organizations must prepare risk mitigation plans that will support g...

The industrial landscape is undergoing a radical transformation. The Digital Industrial Accelerators Program aims to harness the power of the latest innovations in the commercial world and apply them to the manufacturing sector. These innovations include • The metaverse: a virtual environment where people can interact, create, and share experie...

The neuroimaging industry is dynamic, constantly looking for novel approaches to identify and cure complex neurological disorders. Emerging MRI and CT technologies have helped address the challenges in neuroimaging, such as limited spatiotemporal resolution, cost and accessibility, and patient safety. This study examines emerging technologies, ...

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue in ...

30 Oct 2024  |  Global  |  Market Research

Clinical Chemistry and Immunoassay Industry, Global, 2023?2028

Integrated and Scalable Core Lab Solutions Driving Transformational Growth

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This analysis examines the global clinical chemistry and immunoassay sector, accounting for the highest share in the in vitro diagnostics (IVD) market. This type of lab-based testing analyzes body fluids (usually blood, urine, or saliva) using integrated/standalone analyzers and a wide range of assays/panels, among other solutions and services to s...