Cloud Communications Providers Boost Portfolios with Contact Center Solutions

An Overview of CCaaS Announcements Surrounding Enterprise Connect 2018

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The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue in 2012, and is expected to grow at a compound annual growth rate (CAGR) of 9.7 percent from 2016 to 2021. Many businesses moving their communications, customer care and other software workloads to the cloud look for providers that can offer a one-stop shop for a broader scope of their needs. An integrated set of cloud communications and contact center solutions from

Table of Contents

Cloud Communications Providers Boost Portfolios with Contact Center SolutionsExploring the Benefits of Adding a CCaaS Solution to a UCaaS PortfolioOverview of Recent CCaaS Announcements




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Release Date : 17-Jul-17

Region : Global

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