Search results for: 'solution cloud latin'

Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and per...

Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling incentives for businesses to outsource their CX operations. Companies expect continuous process enhancement and rapi...

Frost & Sullivan defines the metaverse as an interconnected network of persistent three-dimensional (3D) worlds and simulations where end users, represented by virtual avatars, are enabled with a sense of social presence and spatial awareness and participate in an extensive virtual economy. IoT is crucial in terms of linking the metaverse and real...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

Diagnostics-as-a-Service (DaaS) is a new, growing business model seeing widespread acceptance in auto diagnostics. After years of improvement and innovation in R&D, DaaS players have created unique solutions to help all segments of automotive repair workshops on vehicle diagnostics. Though many key players have been around for more than 10 years, t...

With increasing connectivity features, advanced cybersecurity solutions will be necessary to secure next-gen connected vehicles. OEMs should establish a comprehensive cybersecurity model to proactively address the evolving threat landscape, especially with the advent of generative AI. With imminent global regulatory mandates, cybersecurity is not j...

31 Aug 2016  |  North America  |  Market Research

Analysis of the US Digital and Computed Radiography Equipment Market

A Current Market Assessment and Outlook Through 2020

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As the oldest and most utilized medical imaging modality, diagnostic general X-ray imaging is a workhorse modality for any medical imaging provider and an anchor modality for any medical imaging equipment vendor. In the United States, the computed and digital radiography markets are on the brink of a new growth phase. New regulatory mandates, techn...

03 Mar 2017  |  Global  |  Market Research

Global Biopharmaceutical Analytical Instrumentation Market, Forecast to 2022

Analytics Required for Biosimilar Drugs to Stimulate Market Growth

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The global biopharmaceutical analytical instrumentation market generated a revenue of $1,092 million in 2015 and is expected to grow at a compound annual growth rate (CAGR) of 7.2% from 2015 to 2022. The biosimilars segment, which is expected to reach $35 billion in 2025, will strongly drive the biopharmaceutical analytical instrumentation marke...

The global web conferencing market is being transformed by the ongoing evolution of the workplace. A renewed focus on application convergence and strong mobile-first initiatives are resulting in groundbreaking technology shifts that are empowering users with greater productivity benefits than ever before. The move from audio-only meetings to web an...