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The North American wavelength services market is in the mature stage of the product life cycle. In recent years, the request for wavelength services has snowballed, driven by exponential demand for high bandwidth from wholesale and retail customers looking to accelerate their digital transformation initiatives, the adoption of AI-enabled applicatio...

The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...

The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...

The adoption of electric four-wheelers in India is growing at a promising pace, making it a major market for global companies. The growth of the electric vehicle (EV) market in the country is predominantly driven by government initiatives and incentives, as well as environmental awareness. To keep up with the growing demand, global and domestic com...

The adoption of electric four-wheelers in India is growing gradually, making it a major market for global companies. The growth of the electric vehicle (EV) market in the country is predominantly driven by government initiatives and incentives, mainly focusing on manufacturing localization, supply chain security, and export competitiveness, as well...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

Infographics

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

Serverless capabilities simplify and streamline enterprises’ ability to develop and deploy cloud applications. In serverless architecture, code is deployed on a server when needed without requiring a technician to allocate or manage the server capacity. Serverless computing helps developers move from developing monolithic applications to lightweigh...

Fleet electrification is crucial to reaching sustainability goals. It involves the transition of fleets from internal combustion engines to electric engines. The charging requirements of the fleet are evaluated to identify potential charging opportunities either en route at public charging stations or at depots through installed chargers. Access...

This edition of the Energy & Power Systems (EPS) TOE features information about the innovations in AI driven battery monitoring, virtual power plants, grid optimization, perovskite technology, vanadium redox flow battery, pumped storage hydropower, wind farm management, sodium-ion energy storage solutions, building energy harvesting, solar-to-hydro...