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The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Singapore’s contact cen...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the South Korean contac...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Thailand’s contact cent...

08 Dec 2017  |  North America  |  Market Research

Future Trends in Luxury Electric Vehicle Market in North America and Europe, 2016–2025

Evolving Dynamics in the Luxury EV Space will Push OEMs to Look into Innovative Integration of Services and Experience as a Revenue Stream in the Future

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Stringent emission regulations have pushed luxury OEMs to electrify their offerings to adhere to the standards. Although battery electric vehicles and plug-in hybrids are being touted as sustainable alternative transportation solutions, low adoption can be attributed to lack of consumer awareness and common misconceptions about electric range and e...

Temporomandibular Disorder (TMD) is a complex condition that affects the temporomandibular joint (TMJ), the joint connecting the lower jaw to the skull. About 50% of the patient population receiving treatment for TMD complains of pain after 5 years of treatment, and about 20% of the population experiences long-term disability. Estimated annual heal...

This research study presents an overview of the Chinese compressed natural gas and liquefied natural gas commercial vehicle market, with respect to the latest country developments influencing this industry. It discusses the recent trends of fuelling infrastructure and emission standard implementation. The detailed study discusses key challenges the...

20 Aug 2015  |  Asia Pacific  |  Market Research

Strategic Analysis of Chinese Light, Medium, and Heavy-Duty Commercial Truck Market

Chinese Truck Sales to Increase by 1 Million Units During 2014–2022

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The research provides an outlook of the commercial truck market for China. It covers light, medium, and heavy-duty commercial truck segments. The research discusses market activities outlining the major developments in 2014, impact of regulation on advanced truck technologies, key growth factors, major influencer in product planning, key customer i...

This market insight research service provides a qualitative analysis of the opportunities for eCommerce in the global personal protective equipment (PPE) market. Overviews of the PPE industry as well as its demand and distribution structure have been provided. Topics also include distribution trends, purchasing trends, end-user selection criteria f...

Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...