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In this report, Frost & Sullivan profiles, analyzes, and benchmarks conventional and electric OEMs by their OES channel service and maintenance offerings. The geographic scope is global. The base year is 2021; global sales reflect 2019, 2020, and 2021. The study benchmarks the OEMs and their OES services in the following segments: Maintenance o...

The APAC cloud contact center solutions market is in the growth stage and generated revenue of $423.1 million in 2022, recording 19.4% growth year over year from 2021. Frost & Sullivan projects that the market will expand at a 12.8% compound annual growth rate to reach $771.1 million by 2027. Large enterprise clients in mature markets, includin...

The Australia and New Zealand (ANZ) facility management (FM) market is well established and relatively mature, experiencing steady growth post-disruptions of 2020, supported by stable economic conditions and consistent growth patterns. With inflation easing in 2023, service providers are benefitting from more predictable margins and cost stability....

Today, the journey of starting a family does not look the way it did fifty years ago, and people are turning to fertility services for help. 1 in 8 couples in the United States experience pregnancy-related difficulties that fertility treatments can address. Key market drivers include the increasing rate of obesity causing deterred ovulation in wom...

In this study, Frost & Sullivan segments building technologies and services into building automation systems (BASs) and facility management (FM). Frost & Sullivan discusses examples of business models and how they support the building industry, specifically the BAS and FM markets. The study provides forecast and analysis of BAS and FM markets a...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

Ten to 15% of all global parts revenue will be generated online by 2025, including both developed and emerging regions. This research analyzes how evolving technology and consumer behavior will change the way that vehicle owners shop for automotive parts and service in the future. With a focus on 'bricks and clicks' convergence and business-to-busi...

This study examines growth opportunities in the global service robot market across industries. Advancements in AI, machine vision, NLP, and autonomous navigation are driving a transformative shift in how service robots assist humans in both non-industrial and industrial settings.Aging demographics, rising labor costs, and workforce shortages are ac...

21 Oct 2022  |  North America  |  Market Research

Automation and Artificial Intelligence Propel North American Mobile Field Service Management (FSM) Market

Predictive Service, Mobile Access, Powerful Networks Drive Growth Opportunities

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Key Issues Addressed

Mobile field service management software solutions continue to be a popular area of digital investment, bringing real-time guidance to workers on the front line and providing valuable information and feedback to supervisory and administrative staff. For the purposes of this 2022 study, mobile field service management (FSM) applications are defin...