Future of Parts and Service Retailing in the Automotive Aftermarket

5 Big Predictions for Future of Automotive Parts and Service Retailing

Aftermarket 2025—Key Impact Areas and Trends

Lifecycle Analysis of Aftermarket Trends

Key Country-level Indicators

Key Country-level Indicators (continued)

Parts eRetailing Key Transformative Trends Across Regions

OES Channel Evolution 2025

Key OES Channel Developments

Supplier Channel Evolution 2025

Key Supplier Developments

IAM Channel Evolution 2025

Key IAM Channel Developments

New Entrants and Disruptive Models in the Aftermarket

Aftermarket 2025—B2B eCommerce Transforming Channel

Aftermarket 2025—Emerging B2B eCommerce Business Models

Aftermarket 2025—The Future of Vehicle Service

Aftermarket 2025—Synergies Between Connected Cars and Tools

Aftermarket 2025—Future Urban Store Locations

Case Study—Walmart Big Data and Aftermarket Application

Case Study—Bosch Leveraging Connected Platforms

Case Study—Pep Boys’ Adoption of New Retail Concepts

Aftermarket 2025—Changing Digital Purchase Pathways

The Connected Parts Store in 2025

Research Scope

Research Aims and Objectives

Key Questions This Study Will Answer

Research Background

Research Methodology

Key OEM/Participant Groups Compared in this Study

Top Transformational Shifts to Shape the Future of Retailing

Transformational Shift 1—Future Stores

Transformational Shift 2—Omnichannel Retailing

Transformational Shift 3—Connected Retailing

Transformational Shift 4—New Business Models of Retailing

Transformational Shift 5—Engaging Retailing

Transformational Shift 6—Last-Mile Retailing

Transformational Shift 7—Big Data Retailing

Channels Impact—Overview

Channels—Global eRetailing

BRIC Market eRetailing Case Study—JazzMyRide.com

Channels—Marketplaces in Operation

Marketplace Business Model Analysis

Channels—Part and Service Aggregators

Key Comparative Features of Service Aggregators

YourMechanic—New Direction in Service Aggregation

Connected Car Penetration

Future Channel—In-vehicle Sales

Impact of In-vehicle Sales on Market Participants

Aftermarket 2025—B2B eCommerce Transforming Channel

Aftermarket 2025—Emerging B2B eCommerce Business Models

Channels—Current to 2025

Technology Impact—Overview

Technology—Telematics/Connected Car Solutions

Aftermarket DIY OBD-II Hardware and Apps

Aftermarket Telematics—Key Business Models

Technology—Evolving In-Store Operations

Retailing and Sensor Technology

In-Store Technology in the Aftermarket

Technology—Augmented Reality

Augmented Reality and the Future of Aftermarket Service

Technology—3-D Printing of Parts

Current 3-D Printing Applications in Automotive

Technology—Big Data Influence

Case Study—AutoZone’s Use of Big Data

Case Study—Walmart Big Data and Aftermarket Application

Technology Impact—Enabling New Modes of Fulfillment

Aftermarket 2025—Changing Digital Purchase Pathways

Technology Impact—Connected Parts and Service Store in 2025

Technology—Current to 2025

Service Impact—Overview

Service—Remote Options

Service—AR and Participatory Service

Service—Mobile/Express Service Models

Service—Subscription Options

Service—Current to 2025

Customer Impact—Overview

Customers—Influence of Female Drivers on Automotive Aftermarket

Customer Trend—Female-Friendly Services

Case Study—OEM and Independent Concepts

Customers—Gen Y Aftermarket Services

Customers—Current to 2025

Geographic Impact—Overview

Global Market Size Potential for Replacement Parts

Geographic Trend—Glocalization

Glocalization Scenario—UAE as Hub for Africa and Middle East

Geographic Trend—Global Retailing Groups

Geographic Trend—Urban Store Formats

Case Study—Walmart and Canadian Tire Express Stores

Geographic Scenario—Urban Store Locations

Geographic Evolution—Current to 2025

Products Impact—Overview

Products—Replacement Electronics and Software Updates

Private Label Position in the Aftermarket Retail Value Chain

Private Labeling in the Aftermarket

Private Label Opportunity Analysis in North America

Products—Current to 2025

OES Channel Evolution 2025

Case Study—OEM to Marketplace—BMW eBay Direct

OEMs and Value Parts/Private Labelling

Case Study—Using Bricks and Clicks for OEM Value Label

Case Study—GM’s Use of Technology in Service Strategy

Case Study—GM’s Prognostic/In-vehicle Sales Capabilities

Future of Parts and Service Retail—OEM Engagement and Key Trends

Future of Parts and Service Retailing—OEM Benchmarking

IAM Channel Evolution 2025

Case Study—Halfords’ Omnichannel Approach

Case Study—Pep Boys’ Adoption of Non-Automotive Retail Concepts

Future of Parts and Service Retail—IAM Engagement and Key Trends

Future of Parts and Service Retailing—IAM Benchmarking

Supplier Channel Evolution 2025

Case Study—Bosch Leveraging Connected Platforms

Case Study—Delphi’s Connected Car Ecosystem Development

Case Study—Federal Mogul’s Entry into Service Aggregation

Case Study—Goodyear Opens up to eRetailing

Future of Parts and Service Retail—Supplier Engagement and Key Trends

Future of Parts and Service Retailing—Supplier Benchmarking

Key Findings

Key Findings (continued)

Key Findings (continued)

Key Conclusions and Future Outlook

5 Big Predictions for Future of Automotive Parts and Service Retailing

Legal Disclaimer

Benefits/Challenges of Key Trends

Benefits/Challenges of Key Trends (continued)

OEM Opportunity Assessment Matrix

IAM Opportunity Assessment Matrix

Supplier Opportunity Assessment Matrix

Learn More—Next Steps

Planned Research

Market Engineering Methodology