Future of Parts and Service Retailing in the Automotive Aftermarket

Bricks and Clicks Convergence, B2B eCommerce to Drive New Service Models

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Ten to 15% of all global parts revenue will be generated online by 2025, including both developed and emerging regions. This research analyzes how evolving technology and consumer behavior will change the way that vehicle owners shop for automotive parts and service in the future. With a focus on "bricks and clicks" convergence and business-to-business (B2B) eCommerce, it explores how products and service offerings, distribution channels, and various customer groups will be affected by these trends. The research also includes a competitive benchmarking for various parts and service retailers from all regions of the world, and provides case studies to support the key findings. The base year is 2014.

Table of Contents

Executive Summary5 Big Predictions for Future of Automotive Parts and Service RetailingAftermarket 2025—Key Impact Areas and TrendsLifecycle Analysis of Aftermarket TrendsKey Country-level IndicatorsKey Country-level Indicators (continued)Parts eRetailing Key Transformative Trends Across RegionsOES Channel Evolution 2025Key OES Channel DevelopmentsSupplier Channel Evolution 2025Key Supplier DevelopmentsIAM Channel Evolution 2025Key IAM Channel DevelopmentsNew Entrants and Disruptive Models in the Aftermarket Aftermarket 2025—B2B eCommerce Transforming ChannelAftermarket 2025—Emerging B2B eCommerce Business ModelsAftermarket 2025—The Future of Vehicle Service Aftermarket 2025—Synergies Between Connected Cars and ToolsAftermarket 2025—Future Urban Store LocationsCase Study—Walmart Big Data and Aftermarket ApplicationCase Study—Bosch Leveraging Connected PlatformsCase Study—Pep Boys’ Adoption of New Retail ConceptsAftermarket 2025—Changing Digital Purchase PathwaysThe Connected Parts Store in 2025Research Scope, Objectives, Background, and MethodologyResearch ScopeResearch Aims and ObjectivesKey Questions This Study Will AnswerResearch BackgroundResearch MethodologyKey OEM/Participant Groups Compared in this StudyTop Transformational Shifts in Retailing and Their Impact on the AftermarketTop Transformational Shifts to Shape the Future of RetailingTransformational Shift 1—Future StoresTransformational Shift 2—Omnichannel RetailingTransformational Shift 3—Connected RetailingTransformational Shift 4—New Business Models of RetailingTransformational Shift 5—Engaging RetailingTransformational Shift 6—Last-Mile Retailing Transformational Shift 7—Big Data RetailingAftermarket 2025 Impact Area—ChannelsChannels Impact—OverviewChannels—Global eRetailing BRIC Market eRetailing Case Study—JazzMyRide.comChannels—Marketplaces in OperationMarketplace Business Model AnalysisChannels—Part and Service AggregatorsKey Comparative Features of Service AggregatorsYourMechanic—New Direction in Service Aggregation Connected Car PenetrationFuture Channel—In-vehicle SalesImpact of In-vehicle Sales on Market ParticipantsAftermarket 2025—B2B eCommerce Transforming ChannelAftermarket 2025—Emerging B2B eCommerce Business ModelsChannels—Current to 2025Aftermarket 2025 Impact Area—TechnologyTechnology Impact—OverviewTechnology—Telematics/Connected Car SolutionsAftermarket DIY OBD-II Hardware and AppsAftermarket Telematics—Key Business ModelsTechnology—Evolving In-Store OperationsRetailing and Sensor TechnologyIn-Store Technology in the AftermarketTechnology—Augmented RealityAugmented Reality and the Future of Aftermarket ServiceTechnology—3-D Printing of PartsCurrent 3-D Printing Applications in AutomotiveTechnology—Big Data InfluenceCase Study—AutoZone’s Use of Big DataCase Study—Walmart Big Data and Aftermarket ApplicationTechnology Impact—Enabling New Modes of FulfillmentAftermarket 2025—Changing Digital Purchase PathwaysTechnology Impact—Connected Parts and Service Store in 2025Technology—Current to 2025Aftermarket 2025 Impact Area—ServiceService Impact—OverviewService—Remote OptionsService—AR and Participatory ServiceService—Mobile/Express Service ModelsService—Subscription OptionsService—Current to 2025Aftermarket 2025 Impact Area—CustomersCustomer Impact—OverviewCustomers—Influence of Female Drivers on Automotive AftermarketCustomer Trend—Female-Friendly ServicesCase Study—OEM and Independent ConceptsCustomers—Gen Y Aftermarket ServicesCustomers—Current to 2025Aftermarket 2025 Impact Area—GeographyGeographic Impact—OverviewGlobal Market Size Potential for Replacement PartsGeographic Trend—GlocalizationGlocalization Scenario—UAE as Hub for Africa and Middle EastGeographic Trend—Global Retailing GroupsGeographic Trend—Urban Store FormatsCase Study—Walmart and Canadian Tire Express StoresGeographic Scenario—Urban Store LocationsGeographic Evolution—Current to 2025Aftermarket 2025 Impact Area—ProductsProducts Impact—OverviewProducts—Replacement Electronics and Software UpdatesPrivate Label Position in the Aftermarket Retail Value ChainPrivate Labeling in the AftermarketPrivate Label Opportunity Analysis in North AmericaProducts—Current to 2025OES Channel—Case Studies and Scenario AnalysisOES Channel Evolution 2025Case Study—OEM to Marketplace—BMW eBay Direct OEMs and Value Parts/Private LabellingCase Study—Using Bricks and Clicks for OEM Value LabelCase Study—GM’s Use of Technology in Service StrategyCase Study—GM’s Prognostic/In-vehicle Sales CapabilitiesFuture of Parts and Service Retail—OEM Engagement and Key TrendsFuture of Parts and Service Retailing—OEM BenchmarkingIndependent Aftermarket—Case Studies and Scenario AnalysisIAM Channel Evolution 2025Case Study—Halfords’ Omnichannel ApproachCase Study—Pep Boys’ Adoption of Non-Automotive Retail ConceptsFuture of Parts and Service Retail—IAM Engagement and Key TrendsFuture of Parts and Service Retailing—IAM BenchmarkingComponent Suppliers—Examples and BenchmarkingSupplier Channel Evolution 2025Case Study—Bosch Leveraging Connected PlatformsCase Study—Delphi’s Connected Car Ecosystem DevelopmentCase Study—Federal Mogul’s Entry into Service AggregationCase Study—Goodyear Opens up to eRetailingFuture of Parts and Service Retail—Supplier Engagement and Key TrendsFuture of Parts and Service Retailing—Supplier BenchmarkingConclusions and Future OutlookKey Findings Key Findings (continued)Key Findings (continued)Key Conclusions and Future Outlook5 Big Predictions for Future of Automotive Parts and Service RetailingLegal DisclaimerAppendixBenefits/Challenges of Key Trends Benefits/Challenges of Key Trends (continued)OEM Opportunity Assessment MatrixIAM Opportunity Assessment MatrixSupplier Opportunity Assessment MatrixLearn More—Next StepsPlanned ResearchMarket Engineering Methodology

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