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2021 marked the beginning of the revival of meeting rooms and office spaces. As businesses prepare for the return to office, meeting rooms have seen growing technology investments to support hybrid work. Despite the headwinds from the impact of supply chain issues and component shortages which have triggered uneven sales cycles throughout 2021, the...

Since 2010, Frost & Sullivan has conducted an annual web-based survey of enterprise cloud decision makers. The goal is to understand not just what choices they make about cloud workloads and data, but also why. One area of inquiry is why enterprises have selected their primary public cloud service provider. In this highly concentrated market, the t...

Small and medium-sized businesses (SMBs) are hastening to the cloud. Similar to their large counterparts, they are transforming to a digital-first business, with the cloud as a foundation. According to Frost & Sullivan's 2022 global cloud user survey, 78% of SMBs use public cloud for at least some of their business applications and data. This repre...

While this deliverable focuses on Brazil, it is part of the larger 7-nation, 6-industry survey. The complete Voice of the Enterprise Security Customer survey by Frost & Sullivan samples organizations across major international business regions and is based on responses from 2,448 CISOs and key security decision-makers. The nations surveyed are Japa...

This study explores the growth of sensor technologies and their application in the agriculture industry, particularly in the agritech sector. With sustainability becoming a global trend, governments, companies, and non-profit agencies have realized the potential offered by different sensing technologies for optimizing resource usage. Although not a...

This Frost & Sullivan analysis examines the global electric two-wheeler (E2W) industry, covering key regions, namely the top-five E2W markets and their major players. This analysis identifies key market drivers and restraints, E2W segments (mopeds, scooters, and motorcycles), and major regulations, with a segmentation by region. Innovative business...

The highly anticipated commercialization of 5G finally materialized in 2019, and several countries, including the United States, South Korea, and China, led from the front. The spike in new infrastructure investments, especially in China, will propel the demand for 5G equipment and materials, thereby resulting in a wave of optimism in an otherwise ...

06 Jul 2020  |  Europe  |  Market Research

European Customer Experience Outsourcing Services Market, 2020

Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness

Infographics

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Key Issues Addressed

The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...

Increasing populations and urbanization paralleled by the surging demand for mobility has overburdened transport networks, particularly in urban areas. Such pressures have also intensified problems related to pollution and congestion. The mobility landscape in cities is transforming rapidly. Discrete, siloed, and narrow definitions of transporta...