Search results for: 'changes cloud on rail 2014'

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

03 Jan 2017  |  North America  |  Market Research

North American and European Architectural Coatings Market, Forecast to 2023

Changes in Customer Preferences, Regulatory Rules, and Product Advancements will Boost Market Growth

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Scope of the Study This research study includes the following segments: Scope: Architectural coatings. Segmented by chemistry (acrylics, alkyds, polyurethanes, others) and segmented by technology (waterborne, solvent-borne) Geographic scope: North America and Europe End-user scope: Architectural coating manufacturers, coating manufacturers, profe...

This edition of the Cyber Security Technology Opportunity Engine (TOE) covers innovations related to emerging cyber security solutions. These include AI-based Security, Managed Detection & Response, Password Authentication, and Hardware-based security. The identified innovations can help companies with threat detection, remediation, manage access a...

The Malaysian contact center applications market generated revenue growth of 9.0%, with market revenue of $16.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

The ASEAN contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contac...

The Indian contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Conta...

15 Apr 2015  |  Europe  |  Market Research

Analysis of the European Infrastructure-as-a-Service Market

Sustained Enterprise Cloud Migration Will Spur Double-digit Growth

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Increased enterprise migration from on-premise IT services to hosted cloud services is expected to contribute to double-digit growth rates for the European Infrastructure-as-a-Service (IaaS) market. The market is constantly evolving, with providers updating their service portfolio to align with internal long-term cloud strategies and to gain a comp...

This research service analyzes the Asia-Pacific unified communication-as-a-service market for 2013. It examines the drivers and restraints for growth, pricing, and technology trends. Hosted/cloud services and managed services in telephony, UC, collaboration, and contact center solutions are covered. The study also forecasts the market revenue for t...

Robust adoption of cloud-based AMD solutions will drive the Indian AMD solution market until 2023. The outcome of the Indian general elections 2019 will affect country policies and may increase uncertainty in revenue generation. The rapid digital transformation underway in the country and government initiatives, such as the Digital India Progra...