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Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...

22 Jan 2026  |  Global  |  Market Research

Email Security Market, Global, 2023–2028

Email Security will Experience Transformational Growth by 2028

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The global email security market is entering an accelerated phase of transformation, driven by AI-intensified threats, architectural convergence, and rising regulatory scrutiny across all major regions. From 2023 to 2028, the industry will expand from $6.07 billion to more than $11.1 billion, as organizations overhaul legacy defenses and shift towa...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

Growing volume and complexity of data breaches force enterprises to invest in many point solutions to reduce vulnerability. Information security analysts often do not have the required bandwidth to handle the huge volume of data generated by each of these tools. The situation is further complicated by the widening gap between the demand and supply ...

18 Jan 2019  |  North America  |  Market Research

Global Video Managed Services Market, Forecast to 2024

Outsourcing Video Workflows Will be Seen as a Cost-saving Strategy Later in the Forecast Period

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Key Issues Addressed

The study focuses on the global video managed services market and research related with a base year of 2017. Video managed services by definition are services where entire portions of a content provider’s digital media workflows are outsourced to a third party. Video managed services are distinct from professional services or consulting services in...

09 Apr 2024  |  North America  |  Market Research

US and European Home Care Digitalization Growth Opportunities Forecast to 2028

Technology will Support Consumer Preferences for Receiving Care in the Comfort of Home

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Home has become an attractive care delivery site because of the convenience, affordability, and patient-centric care environment it offers. The home care digitalization industry represents technologies that home care agencies use to improve/enhance services for the end user (B2B2C). The industry picked up pace during the COVID-19 pandemic and has s...

The study analyzes probiotics, prebiotics, and postbiotics used in animal feed, pet food, and supplements, focusing strictly on ingested biotics impacting gut health and performance outcomes. The scope excludes non-feed applications (e.g., silage inoculants, aquaculture bioremediation, and other environmental or processing applications) to maintain...