Search results for: 'systems modules markets'

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

This research service covers the personal protective equipment used in the African mining industry. Coal and mineral mining operations have been included. Mining for oil and gas has been excluded from the scope of the research. The personal protective equipment market is covered in a total of 7 product segments—above-the-neck protection, respirat...

This research service focuses on the US Department of Defense (DoD) healthcare market. The purpose of this study is to highlight the US DoD's healthcare spending and technology trends. While the market is mature, there are signs that steady growth and new concepts are ahead, and this report will outline and provide commentary regarding those signs....

This research service analyzes the global mobility market and discusses the 2019 outlook. The study deals with the evolving business models in the shared mobility space, market consolidations and partnerships, key market trends etc. This study will benefit automotive value chain participants, including mobility service providers, OEMs, car rental a...

This research service analyzes the intelligent automation (IA) market in Asia-Pacific (APAC). It presents an overview on how artificial intelligence (AI) and robotic process automation (RPA) are gaining significance across key countries in the region, their applications, and some of the drivers and restraints in using these technologies. This stu...

08 Aug 2024  |  Global  |  Customer Research

CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025

Customer Perspectives

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In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...

18 Dec 2020  |  North America  |  Market Research

Global Waste Recycling and Circular Economy Market Outlook, 2020

A Year of Continuing Digitalization, Ambitious Sustainability Goals, and Innovative Technologies Is Tempered by Reaction to the COVID-19 Pandemic

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Key Issues Addressed

A sustainable future requires a holistic approach across the entire waste management system. Responding quickly to market fluctuations, redefining growth, investing in innovative solutions and technologies, and focusing on long-term benefits can turn market challenges into business opportunities. Sustainability-minded enterprises and consumers are...

15 Oct 2019  |  North America  |  Market Research

Groupe PSA’s Automotive Growth Strategies, 2019–2025

2 Modular Platforms, 100% Electrified LCVs, New Mobility Solutions, and At Least 2 New Overseas Markets to be the Key Building Blocks of PSA’s Push to Pass Growth Strategy

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Key Issues Addressed

Groupe PSA has gained significant attention from the automotive industry, with its turnaround from loss making to generating profit. Since then, the company has shown impressive growth, with 35% revenue increase from 2014 to 2018, and became the second largest OEM in Europe in terms of passenger vehicle sales. It also acquired another loss-making a...

This edition of the ITCC Technology Opportunity Engine highlights high-impact innovations across artificial intelligence, blockchain, quantum computing, and industrial IoT that are reshaping enterprise and industrial digital transformation. The analysis captures emerging growth opportunities in generative AI for multimedia content creation, scalabl...