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Frost & Sullivan defines cloud-connected calling enablement as a segment of the voice over internet protocol (VoIP) access and session initiation protocol (SIP) trunking. Cloud-connected calling enablement services provide carrier-grade managed voice and telephony services into third-party cloud private branch exchange (PBX) environments such as Mi...

The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

Over the course of the forecast period (2023 to 2029), the customer experience (CX) outsourcing services market in Latin America and the Caribbean (LAC) is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation for businesses to outsource their CX act...

Cloud meetings enable multi-party audio and video conferencing along with content sharing over the internet in real time. Cloud-based team collaboration software allows communications using real-time messaging, group chat, file sharing, shared calendaring, project coordination, and audio-video communications for one-on-one and group interactions. ...

Automotive coatings are fundamental to protecting vehicles from harsh environmental elements and enhancing their longevity and maintenance; however, coatings are now playing a significant role in enhancing vehicles’ aesthetic appeal. In the last few years, demand for automotive coatings has risen. To strengthen their core offerings, automotive c...

As the enterprise landscape grows more complex, the attack surface has expanded dramatically. Enterprises embracing digital transformation must deal with a massive number of vulnerabilities daily. Vulnerability management tools have been around for decades, but the technology remains essential because of the rapidly growing volume of vulnerabilit...

In the midst of a dynamic labor market and a talent shortage, recruiters around the world face the challenge of making quality hires quickly. A wide range of point solutions and end-to-end hiring and matching platforms serve recruiters and hiring managers. This Frost Radar™ takes a close look at the hiring platforms competitive landscape and key pl...

The Frost Radar™ on industrial robotics identifies and plots key robotics vendors across two parameters: Innovation and Growth. Frost & Sullivan estimates close to 3.3 million robots are in use globally. Although the COVID-19 pandemic led to a decline in industrial robot installations in 2020, this market bounced back in 2021, with more than 515,00...

The carrier Ethernet services market's product life cycle has reached maturity. The wholesale and business/retail market sectors are facing challenges in terms of revenue growth rates, owing to price compression, market maturity, and increased usage of less expensive transport technologies with the advent of SD-WAN. Nevertheless, Ethernet services ...