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Frost & Sullivan launched the first ever virtual customer contact event. The new platform proved successful for an interactive Executive MindXchange, despite the obstacles COVID-19 created for such events. We had a full house, where the majority of people stayed engaged on the event platform throughout the program. Moving from session to session wa...

Passenger flow management includes digital solutions that airports use to ensure a seamless passenger experience across touchpoints, reduce wait times, and increase dwell times to improve airports non-aeronautical revenue. Airports had been experiencing an increase in passenger traffic until the COVID-19 pandemic roiled the travel industry. The p...

Radical changes in science and technology are helping the human body evolve. Biological augmentations and body enhancements are transforming the human body and bringing about a kind of transhumanism by eliminating diseases, extending life spans, and enhancing human capabilities. Biological augmentations and body enhancements are classified into th...

Smart coatings play a significant role in a wide range of industrial and application segments because of their unique capabilities, such as improving surface properties, adding different functionalities, increasing efficiency, protecting against environmental elements, and enhancing the aesthetics of the structure. Frost & Sullivan’s “Advances i...

Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...

The sophistication of cyber threats, the growing attack surface, and the cybersecurity talent shortage are the strongest drivers of demand for managed security services. In addition, there is an overdue need for organizations to transform their security practices. An outsider with experience serving multiple clients across several verticals is well...

Simultaneous localization and mapping (SLAM) technology in imaging applications is relying on sensor technologies and software algorithms. SLAM allows autonomous systems such as self-driving cars, robots, and drones to simultaneously build a map of their surroundings, navigate, operate effectively, and estimate their position on that map. It levera...

The Digital Thread is not a single technology but an entire ecosystem that links various enabling technologies to ensure smooth, continuous data flow. It integrates diverse tools and systems to maintain an uninterrupted stream of information across the manufacturing lifecycle. Industrial IoT sensors gather real-time data from machines, while cloud ...

Business leaders have renewed their focus on CX, given the current global political and economic uncertainty. This focus extends to attention on security, business continuity, and operational efficiencies. More strategic, long-term objectives, such as market penetration, embracing AI, and enhancing employee experience, rank lower for the 2025-2026 ...