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Advancements in Internet of Things and Video Analytics will Drive the Adoption of Passenger Flow Solutions
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Passenger flow management includes digital solutions that airports use to ensure a seamless passenger experience across touchpoints, reduce wait times, and increase dwell times to improve airports’ non-aeronautical revenue.Airports had been experiencing an increase in passenger traffic until the COVID-19 pandemic roiled the travel industry. The pandemic will accelerate digital transformation projects related to passenger experience, with self-service becoming a priority. Airports’ spending capacity declined in 2020 because of travel restrictions in place around the world; private airports that tended to be early adopters of passenger flow management solutions were among those most affected. Regulations focused on passenger data security and integrity will be a challenge for the development and implementation of passenger flow management solutions. Internet of Things technologies will drive market growth, but a concern is that the implementation of sensors on a large scale increases the number of entry points for cyberattacks that could disrupt airport operations.The majority of solution providers in the market are small companies. The market is still in a nascent stage, even though major Tier I private airports have had some sort of rudimentary passenger flow solutions in-house for some time. Integration of solutions into legacy airport information technology infrastructure will be a complex task, so partnering with mature airport technology vendors will help solution providers in this process and allow them to gain entry to multiple airports.
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