Digital Transformation Initiatives Post Pandemic to Drive Marginal Growth in the Global Airport Self-service Market, 2025
Off-airport Check-in, Mobile, and Web Solutions to Present New Growth Opportunities
19-Oct-2020
Global
Market Research
The airport self-service market is poised to witness the advent of latest solutions that improve passenger experience and process efficiency of airports. This study covers the global market and provides a 6-year forecast from 2020 to 2025. The total self-service market was worth $981.7 million in 2019 and, considering the impact of Coronavirus 2019 (COVID-19), is expected to expand at a compound annual growth rate (CAGR) of 0.3% through 2025. This research covers self-service check-in systems, self-service bag drop systems, self-boarding, and self-service security and immigration systems which are widely adopted at airport passenger touch points. The self-service check-in segment has the highest market share, followed by bag drop, boarding, and security and immigration. Major growth will be observed in the North America, Europe and Asia-Pacific (APAC) regions during the forecast period.
Major airports across the globe have reached their maximum capacity and are facing capacity constraints. Large numbers of congested airports are in the process of expansion or have long-term plans to expand their infrastructure. Major airports are also focusing on digital transformation, which will help them to improve their process efficiency. However, the COVID-19 pandemic has led to a liquidity crisis at airports, which in turn has halted expansion plans and forced airports to realign their digitalization journey. The pandemic has severely lessened passenger traffic at airports reducing congestion, but health regulatory guidelines such as social distancing and contactless travel will strain capacity even amidst such reduced traffic. This provides an opportunity for self-service solution providers to deliver new, tailor-made self-service solutions as per the requirements of airports. These solutions will not only help improve process efficiency but will also enhance passenger experience and ensure the maintenance of high standards of health and safety. Leading vendors in the airport self-service market are pivoting their focus on enabling a contactless experience by integrating new technologies like biometrics, near field communications (NFC), robotics, cyber security, and blockchain, and on delivering them within a short timeframe. The market leaders are also partnering with start-ups and developing a complete portfolio of self-service solutions. Additionally, new entrants are bringing innovations and utilizing new technologies to enable a seamless and touchless experience. In the coming years, the increase in usage of self-service solutions will automate passenger processes across multiple touch points, leading to an increase in collection of sensitive passenger data. All stakeholders (airports, airlines, and solution providers) involved need to ensure fair and transparent use of such critical data. Vendors need to develop their solutions with a security-first approach and ensure adherence to local and global data regulations.
Key Issues Addressed
- What is the current status of the market? How is the market segmented and how will it progress over the forecast period?
- How will the COVID-19 pandemic affect the market and what will be the key implications? What will be the strategy changes expected at airports?
- What are the prevalent technological and market trends? How will these play a key role in shaping the future of the airport self-service market?
- Who are the major solution providers and what are their key focus areas? How can they navigate an uncertain period post COVID-19 pandemic?
- Who are the key start-ups and how are they disrupting the market?
Author: Waseem Ahmed Khan

Key Findings
Market Engineering Measurements
CEO’s Perspective
Market Definitions
Key Questions This Study Will Answer
Self-Service—Passenger Journey
Airport Self-Service Ecosystem
Stakeholders in the Airport Self-Service Ecosystem
COVID-19 Impact
Impact on Stakeholders
COVID-19 Impact on Airports—Future Outlook
Market Segmentation
Market Drivers
Drivers Explained
Market Restraints
Restraints Explained
Growing Demand Leading To Infrastructure Constraints
Data Protection & Privacy Regulations
Digitalization of Airports
Biometrics
Near Field Communications (NFC)
Robotics
Cyber Security
Blockchain
Case Studies
Market Engineering Measurements
Forecast Assumptions
Revenue Forecast
Revenue Forecast Discussion
Percent Revenue Forecast by Region
Revenue Forecast by Region
Revenue Forecast Discussion by Region
Revenue Forecast by Vertical Market
Revenue Forecast Discussion by Vertical Market
Market Share
Market Share (continued)
Competitive Environment
Top Competitors
Competitive Factors and Assessment
Mergers and Acquisitions
Competitor Profile—SITA
Competitor Profile—Collins Aerospace
Competitor Profile—Amadeus
Competitor Profile—Innovation Travel Solution
Competitor Profile—Embross
Competitor Profile—IER
Competitor Profile—Materna IPS GmbH
Competitor Profile—Vision-Box
Competitor Profile—Elenium Automation
Key Start-ups
Transformation in the Passenger Processing Ecosystem, 2019
Growth Opportunity 1
Growth Opportunity 2
Growth Opportunity 3
Strategic Imperatives for Success and Growth
Self-Service Check-In—Revenue Forecast
Self-Service Check-In—Forecast Discussion
Self-Service Bag Drop—Revenue Forecast
Self-Service Bag Drop—Forecast Discussion
Self-Service Boarding—Revenue Forecast
Self-Service Boarding—Forecast Discussion
Self-Service Security & Immigration—Revenue Forecast
Self-Service Security & Immigration—Forecast Discussion
The Last Word—3 Big Predictions
List of Exhibits
List of Exhibits (continued)
Legal Disclaimer
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Key Issues Addressed
- What is the current status of the market? How is the market segmented and how will it progress over the forecast period?
- How will the COVID-19 pandemic affect the market and what will be the key implications? What will be the strategy changes expected at airports?
- What are the prevalent technological and market trends? How will these play a key role in shaping the future of the airport self-service market?
- Who are the major solution providers and what are their key focus areas? How can they navigate an uncertain period post COVID-19 pandemic?
- Who are the key start-ups and how are they disrupting the market?
Author: Waseem Ahmed Khan
Deliverable Type | Market Research |
---|---|
No Index | No |
Podcast | No |
Author | Abhilash Varkey Abraham |
Industries | Aerospace, Defence and Security |
WIP Number | MFAE-01-00-00-00 |
Is Prebook | No |
GPS Codes | 9000-A1 |