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The customer experience (CX) management market is projected to grow steadily throughout the forecast period. This expansion is primarily driven by 2 key factors: (1) the increasing recognition of CX as a strategic differentiator, and (2) the rising trend among businesses to outsource their CX operations.Generative AI is set to be a major disruptor ...

Lethal miniature aerial munition systems (LMAMS), also referred to as “kamikaze” drones, have been in existence for decades. It is generally believed that the first LMAMS were developed and used by the Israeli Defense Forces in an anti-radiation role starting in the 1980s. Considered the first purpose-built loitering munition, Israeli Aerospace Ind...

Emerging participants that are both nimble and innovative will increasingly drive the pace of technology change in the BEM industry. Their partnerships with utilities, FM companies, and EM consultancies will aid expansion across geographies. Demand response and supply chain management solutions along with BEM solutions on the cloud will enable dyna...

Growing number of distributed resources including solar and EV charging stations is expected to present significant economic and technical challenges. Over the next 5 years, distributed energy resource management system (DERMS) is expected to be one of the preferred solutions for managing these distributed resources along the grid. This study provi...

This study is part of the Digital Transformation in Vertical Industry series. It is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets...

This edition of the Industrial Bioprocessing TOE features information on innovations in waste-to-biofuels technology, genetic engineering, yeast-based biosynthesis, smart waste management techniques, cryo-milling technology, aeration and emission control technology, among others.The Industrial Bioprocessing TOE provides intelligence on technologies...

This edition of the Oil and Gas (O&G) Technology Opportunity Engines features information on subsea gas compression systems, subsea remotely operated vehicles for inspection and maintenance, seismic imaging for enhancing subsurface mapping, artificial lift systems, cavity pumps, modular automation solution for platform drilling, and water optimizat...

Reco has established itself as a fast-emerging SaaS security posture management (SSPM) provider. Through its Dynamic SaaS Security platform, it offers SSPM solutions, empowering organizations with full visibility into every app, identity, and action to prioritize, manage, and remediate risks across the SaaS ecosystems. Reco sets itself apart with i...

This analysis of shifts in the customer experience management (CXM) industry in Latin America resulting from technological advances and customer expectations examines how politics, the economy, and the introduction of digital technologies into the customer journey have affected the industry. The focus will be on the evolution of CXM companies as ho...