Search results for: 'Agent I'

The Future of Customer Contact is HereThe customer contact industry is at a turning point. At Frost & Sullivan’s 21st Annual Customer Contact West Executive MindXchange, one message rang loud and clear: AI isn’t just a trend—it’s a strategic imperative. But here’s the catch: success isn’t about deploying technology for technology’s sake. It’s about...

The customer experience (CX) management market in Europe generated a revenue of €22.7 billion, growing at a 1.4% compound annual growth rate (CAGR) from 2024 to 2030. Economic uncertainty remains throughout Europe but impacts countries and regions differently. Interest in outsourcing CX management continues to grow, with nearshore and offshore grow...

The BFSI sector is in a disruptive state as customer needs and technologies rapidly evolve. Uncertain economic conditions make financial decisions more volatile. When interest rates drop, consumers have more buying power. In the BFSI industry, this impacts growth in consumer spending for big-ticket items, such as houses and cars, often requiring lo...

For years, while cameras drew the attention and budget in meeting rooms, audio was often a second thought. That assumption has expired. Audio now sits at the center of meeting equity and collaboration effectiveness, because even the sharpest image is useless if people cannot be heard and understood accurately.In AI-enabled rooms, microphones are be...

The US military intelligence (MILINT) analytics industry is undergoing a structural transformation as defense and intelligence agencies transition from platform-centric architectures to AI-native, data-centric, and decision-driven operational models. Intelligence systems are no longer confined to post-processing and retrospective analysis, instead ...

08 May 2020  |  North America  |  Market Outlook

Global Powertrain Outlook, 2020

Diesel’s Share to Continue Decline to Less Than 30% in Europe; EVs Expected to Grow by 3.4% and Hybrids to Decrease by 2.3%; Covid-19 to Bring Global Sales Down by 14.2%

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This research service provides an in-depth analysis of powertrain technologies and the strategic imperatives of upcoming diesel and gasoline technologies, technology roadmaps, and technology advancements. The study highlights current and future product plans of various manufacturers and their growth potential. It also covers the impact of Covid-19 ...

05 Feb 2021  |  Asia Pacific  |  Market Research

Increasingly Sophisticated Threat Landscape Drives the Uptake of Managed Security Services in APAC

Complex Business Environment and Insufficient Cybersecurity Make the Adoption of MSS a Top Technology Strategy

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Managed security service providers (MSSPs) offer managed security services (MSS) that help manage and monitor the security posture of their customers’ IT infrastructure. By using these services, client organizations are often able to reduce expenditure on either customer premises equipment (CPE) or in-house security specialists, and receive effecti...

The global medical plastics market includes commodity thermoplastics (CTP), engineering thermoplastics (ETP), thermoplastic elastomers (TPE), thermosets, and high performance polymers (HPP). By end-product family type, the market has been divided into devices, equipment and instruments (DEI), prosthetics & implants (P&I), and healthcare packaging (...

02 Jul 2021  |  Global  |  Market Research

The Global Semiconductor Chip Shortage Crisis and Its Effects on the Automotive Industry

About 1.38 Million Fewer Units Were Produced in Q1 2021 Due to Shutdowns and Production Slowdowns Arising from the Chip Shortage. The Situation Could Worsen, and Production is Likely to Reduce by a Further 2.40 Million Units in Q2 2021

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The rising trend of the electrification of vehicles has increased automakers dependency on semiconductor chips, making them a critical component in new-gen cars. Toward the end of 2020, the global shortage of semiconductor chips forced many OEMs to temporarily suspend vehicle production or reduce the working shifts in their factories. Leading OEMs ...