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This Market Insight will explore how large Business Process Outsourcers (BPOs) have created company cultures that have become a driver for customer experience (CX) excellence across global markets. Much more than a company call for donating to a favorite charity, it’s about employee volunteerism, feeding children, caring for the environment, day c...

16 Jul 2019  |  Asia Pacific  |  Market Research

Asia-Pacific Collaborative Robots Market, Forecast to 2023

Limitless Growth Potential Awaits Manufacturers Who are Able to Tailor Inherently Safe, Flexible, and Easy-to-program Collaborative Robots to Small and Medium Enterprises

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The objective of this research study is to identify key growth areas for cobot suppliers to expand their business in the Asia Pacific (APAC) market. To this end, this study discusses the size of the APAC cobot market in 2018 and makes forecast for the period covering 2019 to 2023 based on explanations of drivers and restraints that are expected to ...

This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...

The naval EO/IR domain will continue to grow and evolve, with countries implementing naval modernization and forcing expansion programs as global tensions rise and as neglected fleets reach their expected end-of-life dates. The need for modern and more capable multi-role fleets comes as European and North American navies become involved within the ...

This research service analyzes the global virtual and augmented-mixed reality (VR and AR-MR) technologies as a part of the broader extended reality (XR) technology. XR is an umbrella term referring to the spectrum of experiences and technologies that immerse users or augment the real world through audio, visual, and haptic cues. XR is at the heart ...

The commercial vehicle industry faces common challenges, such as rising fixed costs, difficulty in ensuring immediate truck availability, prolonged delivery time, high operating costs, high fuel spend, increased repair cost, and sub-optimal asset utilisation. Telematics has been the go-to solution for industry participants in addressing these chall...

Digital risk protection (DRP) is a set of cybersecurity procedures that consists of four strategic pillars: mapping out the digital attack surface area, monitoring the threat landscape, mitigating scam and phishing attacks, and managing a comprehensive risk strategy to protect an organization’s external-facing digital assets beyond its network peri...

This study analyzes the total global smart cards market. Demand for contactless smart cards, issuing of more number of Europay MasterCard Visa (EMV) credit and debit cards, government national ID programs, and increased adoption of SIM cards are key market drivers. The market is in a matured stage and will witness slow, yet steady growth worldwide....

This study analyses the competitive landscape, business models, pricing, and future focus areas of dealerships, DMS providers, and third-party vendors in the automotive DMS market. Frost & Sullivan research indicates that top dealer groups in Europe and North America believe in adopting a more integral approach rather than supporting a variety of...