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This study covers market and technology trends and provides market sizing and forecasts for the World Outbound Dialing market. Among the types of outbound (telephony) contact methods are predictive, preview, power dialing. Contact centers are feverishly attempting to maximize their effectiveness to serve customers on inbound and permission-based, o...

Transformative business solutions and customer-centric business models are compressing the value chain. Vertical integration is causing value chain dynamics to change, with new entrants offering end-to-end solutions across the upstream and the downstream stages. The value chain will move from the current product-centric model to consumer-centric da...

In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improving brand equity. Companies recognize that maintaining brand loyalty becomes increasing...

06 Mar 2018  |  North America  |  Market Outlook

Global Connected Truck Telematics Outlook, 2018

Pacing Truck Digitization, Regulatory Drivers, and Pan-European Expansion Will Propel the Installed Base to Surpass 25.7 Million by 2018

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Key Issues Addressed

This study aims to analyze the global connected truck (commercial vehicle telematics) market for 2018. To start with, it offers a brief discussion on the global economic overview (predictions, growth index, fastest-growing economies, GDP growth). The focus is on market trends, and the key trends under study include the entry of non-traditional tele...

This report examines the growing importance of AI governance platforms in enabling responsible and scalable artificial intelligence adoption, with a focused analysis of their applications and opportunities across interoperability, data privacy, and digital ethics. As organizations increasingly deploy complex AI systems, the need for structured gove...

The study offers a strategic insight into the global traditional carsharing market, with snapshots of the emerging segments of corporate and peer-to-peer (P2P) carsharing. The study examines the growth of carsharing over the past few years, and provides 2014 growth outlooks for membership and number of vehicles in North America, Latin America, Euro...

The North American hosted Internet Protocol (IP) telephony and voice over Internet Protocol (VoIP) market continues to evolve as new market entrants deploy solutions targeted at specific enterprise segments. This study examines various end-user, competitive, and technological trends impacting the North American hosted IP telephony and VoIP access s...

07 Jul 2020  |  North America  |  Market Research

North American Mobile Field Service Management Market Continues to Offer Expansion Opportunities: Forecast to 2025

Evolving Field Service Environment, 5G, COVID-19 Poised to Have Significant Impact

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Key Issues Addressed

This study examines the North American mobile field service management market. Mobile FSM solutions are software applications that leverage a variety of technologies (geolocation, artificial intelligence, digital forms, etc.) on smartphones, tablets, rugged devices, and wearables in order to locate, manage, automate and/or optimize field-based serv...

This study examines the North American standalone mobile forms market. Leading providers are profiled. In addition, market trends and issues, drivers and challenges, the competitive landscape, and potential growth opportunities are defined and discussed. Mobile digital forms remain a key entry point for companies that want to embark on the digita...