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03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

Global economies are in the phase of easing restrictions and accepting the new normal. European leasing and rental companies are embracing the new challenges set forth. The connected car is a ground-breaking trend in the automotive industry, and many automobile manufacturers are offering telematics as standard services in vehicles rolled out from f...

According to the United States Environment Protection Agency, ~26% of global green house gas emissions are from the transportation sector, which includes emissions from cars, trucks, ships, trains, and airplanes. Apparently, passengers cars and light-duty trucks or light commercial vehicles (LCVs) are the largest source of transportation-related e...

New and used vehicles can be purchased in a variety of ways in North America, whether through franchised car dealerships, original equipment manufacturer (OEM) agency sales channels, or third-party online marketplaces. The need for an online marketplace came into focus in the early months of the COVID-19 pandemic as many companies selling cars did ...

Wind energy, as a sustainable renewable energy source (RES), has the potential to meet the increasing global energy demands while reducing carbon emissions. Wind energy can be crucial in transitioning toward cleaner energy sources by utilizing offshore and onshore technologies. This study analyzes the global wind market, including the onshore and...

The automotive industry value chain is transitioning from the traditional pyramid form to a flat one. Technology companies work with original equipment manufacturers (OEMs) and tiered suppliers to develop, validate, supply, and integrate advanced driver-assist technologies that enable hands-off driving to enhance the comfort and convenience for the...

In today's rapidly evolving global landscape, marked by decarbonization, urbanization, and digital transformation, Frost & Sullivan recognizes the imperative for firms to redefine their fundamental purpose. There is a growing awareness of the significance of the value creation of climate change mitigation across all stakeholders, including consumer...

The Frost Radar of the translation management systems (TMS) industry analyzes providers that help companies and organizations streamline, manage, localize, and optimize the complex process involved in translating content into multiple languages. Systems often include project management, translation memory, terminology management, vendor managem...

This Frost Radar has ranked the key companies in the Asia-Pacific cloud contact center services industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchm...