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This research and its sister research (report B078) backs up the assertions made above with evidence from many market participants. It provides market size, growth and share information based on primary research with a wide range of vendors and channel partners. With current market sizes and forecasts of geographic markets are given, this research ...

This InSight identifies the issues and opportunities for implementing IP solutions into the contact center. The trends and factors supporting the use of IP are analyzed, as well as the restraints that hold back adoption by contact centers. Three case studies are presented to illustrate how IP is being deployed today in contact centers. Overall conc...

This research service provides an overview of the US revenue cycle management, revenue forecast, and competitive analysis of various legacy and modular RCM solutions. This study explores RCM applications across front-end, middle, and back-end processes and the end users are hospitals and ambulatory physician practices. In addition, it offers detail...

The growth of the global business process management (BPM) industry was estimated to be $242.46 billion in 2022. The demand or process automation and AI will ensure that it grows at 5.7% year-over-year. Robotic process automation, AI, real-time analytics, and chatbots) and changing business models including digital platforms and cloud computing co...

The health foods concept is gaining high popularity globally particularly in regions of North America, Asia Pacific region, Europe, etc. But the health foods concept in the gulf countries like UAE and KSA is not well developed. The existence of such foods, have come into light only a few years back. The segments of health foods and beverages consid...

Media streaming devices are connected, unmanaged devices whose primary purpose is to receive on-demand content via the Internet and display it on a television screen. Demand for media streaming devices was originally derived from cord-cutters looking for convenient, cost-effective ways to access entertainment content with a lean-back experience. Me...

The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...

This report provides a concise graphic snapshot of the changing face of the products and services which comprise the Customer Relationship Management market for U.S. pharmaceutical organizations from 2004-2007. It includes a breakdown of sub-markets, including SFA software, marketing/back office analytics software, and call center services. Each su...

North America is expected to remain fairly stable in 2015 due to improved domestic demand and business confidence. The US economy is expected to grow by 3.1% in 2015, up from 2.4% in 2014, driven by rising incomes, long-standing repressed demand, a strengthening housing sector, and lower oil prices. For Canada, the outlook has been scaled back to 1...