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The Australian contact center applications market generated revenue growth of 6.9%, with market revenue of $147.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

This study provides forecasts for the Asia-Pacific (APAC) customer experience (CX) outsourcing services market from 2021 to 2029. Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. CX outsourcing services play an increasingly vital role in building a strong end-to-end cu...

26 Oct 2022  |  Asia Pacific  |  Market Research

Asia-Pacific Mobile Advertising Growth Opportunities

Hyper-personalization of Advertising and Autonomous Ad Network for Transformational Growth

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The rising Internet penetration and ubiquity of smartphones will contribute to the growth of mobile advertising in Asia-Pacific. Mobile advertising services in the region are growing rapidly, as advertisers, media companies, and publishers follow audiences away from traditional TV commercials and desktops. The increased use of next-generation a...

06 Apr 2023  |  Asia Pacific  |  Market Outlook

Asia-Pacific Digital Health Outlook, 2023

Health Inequity, Workforce Shortage, and Aging Population will Lead to Transformational Growth of Virtual Health Technologies

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Key Issues Addressed

The average physician-to-population ratio, high healthcare demand, rising aging population, and healthcare cost pressure have driven APAC’s digital health market, making it the most lucrative growth destination. Telehealth and virtual care segments witnessed exponential growth with their critical role in addressing healthcare challenges and consume...

This Frost & Sullivan analysis examines key changes characterizing the South Korean light commercial vehicle (LCV) and medium- & heavy-duty (M&HD) truck market. The trucking industry, dominated by legacy companies that are resistant to change, has attracted interest from tech-savvy start-ups in recent years. These young companies are using advanced...

The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

25 Jun 2021  |  Asia Pacific  |  Market Research

Asia-pacific Mobile Services Growth Opportunities

Robust Network Infrastructure, Digital Service Innovation, Ecosystem and Vertical Industry Collaboration are Communication Service Providers Best Practices Provide Opportunities of Revenue Growth, New Business Models and Maximize Value for End Users

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The impact of COVID-19 has led to a marginal revenue and subscriber growth for the Asia-Pacific (APAC) region. The market will witness revenue losses from the voice and SMS segment, but the demand for mobile data and mobile digital services will offset the losses. In the short-term, Communication Service Providers (CSPs) can reap the benefits of ri...

The Asia‑Pacific (APAC) cross‑border payments and remittance landscape is being reshaped by rapid digital adoption and growing geopolitical complexity, disrupting traditional remittance models and accelerating the shift toward real‑time, interoperable payment ecosystems. A key industry trend is the accelerated migration from cash‑based and informal...

Alibaba is leading a new wave in the automotive market in China. It is enhancing its supply chain to a higher and concentrated vertical level, by interconnecting leading automotive original equipment manufacturers (OEMs), small and medium enterprises (SMEs), distributors, retailers, and consumers from offline presence to online involvement. More t...