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This report consists of two components: Part 1 focuses on the definition of Cross-Industry 2.0, the new business models involved, the continued demands from customer life-changing services, and how cloud-based capabilities fit into the big picture defined by the converging IT, telecommunications, advertising, content, and application marketplace. ...

Once affordable only to massive research organizations, AI solutions are now accessible to any business. Across industries and segments, organizations are leveraging various forms of AI to streamline business operations, improve customer experience, and identify new revenue streams. As a result, businesses are scrambling to amass data of every kind...

The Americas managed security services industry continues to grow steadily, despite its maturity. Current strategic imperatives, global trends, and organizational needs continue to provide excellent conditions for MSSPs to succeed. These factors include the shortage of cybersecurity personnel, the rapid evolution of the threat landscape, the increa...

North American businesses rank mobile field service automation as one of their top areas of enterprise digital solution investment.* Each year, Frost & Sullivan examines this particular solution category in the context of the North American market. For the purposes of this 2021 study, mobile field service management (FSM) applications are defined a...