Search results for: 'distributed decis of service dect'

Customer experience (CX) management is a subset of the broader business process outsourcing (BPO) industry. It is defined as a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplish it in-house. CX management is an evolving industry, containing large global players and smaller regionally fo...

17 May 2021  |  Europe  |  Market Research

Vehicle Emissions Regulations, Environmental Awareness, and Safety Driving Demand for ABS and Oxygen Sensors in Europe

Cost Competitiveness in the Automotive Aftermarket and Inspection Demand Create New Growth Opportunities for Distribution Channels

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Vehicle emissions regulations, higher environmental awareness, and safety drive demand for oxygen and ABS sensors in the European region. This report covers the engine management and ABS sensors aftermarket broadly classified into oxygen sensors, intake air temperature, camshaft/crankshaft position sensors, MAP, MAF, and ABS for the passenger car a...

This study provides an analysis of the global off-highway equipment sector with focus on the construction, mining, and agriculture segments. Discussions include predictions for 2023, major market trends, market measurements by region, (United States, Europe, Asia [India and China], and the Rest of World), and top growth opportunity areas. In 20...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

12 Sep 2018  |  Europe  |  Market Research

Dynamic Competitors in the European Battery Energy Storage Market, 2018

Intelligent Software-based Energy Storage Solutions Providing Grid Ancillary Services Driving the Market

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The European energy storage market is undergoing a stage of technological evolution, with digital transformation, electric vehicle (EV) penetration, and smart grid initiatives leading the charge. The European region is becoming a hotspot for energy storage driven by falling battery and photovoltaic (PV) costs, attractive subsidies, and increasing e...

12 May 2020  |  Europe  |  Market Research

Strategic Analysis of European OEMs’ Connected Services and HMI Solutions

Telematics Services are Expected to Achieve a Penetration of 90% in Europe, While More Than 60% of Vehicles will have Wider (12.3+ inch) Infotainment Displays Controlled by Touch or Gestures, with AI-based Digital Assistants being Omnipresent, by 2025

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Connected car strategy for the in-vehicle scenario covers 2 major domains—Connected Services and Human-Machine Interfaces (HMI)—apart from other domains that are also important. Each automaker’s portfolio defines its position in the fight to be a market leader in the connected car segment. This connected services and HMI study for the European reg...

01 Mar 2022  |  Europe  |  Market Research

European Clinical Laboratory Services Growth Opportunity

Customer Experience Driven by New B2B and B2C Business Models

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Diagnostics is the backbone of the healthcare sector. According to a World Health Organization (WHO) study, although the segment accounts for less than 5% of hospital costs, its findings influence 60–70% of healthcare decision-making. Diagnostics helps to analyze medical conditions and guide patients toward the right medication, treatment, or surge...

European organizations continue to embrace cloud and AI technologies as a way to drive growth and operational efficiencies. Despite sluggish economic growth in the region that is curtailing some spending, organizations are steadily progressing on their digitalization journeys. In the 13th annual survey of IT decision-makers responsible for cloud ...