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The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

This insight provides a market overview, revenue forecasts, drivers, restraints, challenges, opportunities, and a competitive landscape for the Latin American content delivery networks (CDN) market. Frost & Sullivan's market definition is limited to storage and distribution revenues for CDN vendors. Reseller revenues, licensed/managed CDN revenues,...

Economic growth in Latin America was expected to pick up in 2020; However, the novel coronavirus has forced companies to review their projections. The impact of the pandemic notwithstanding, the region continues to see strong private and public sector investment in infrastructure, construction, and commercial segments that secure a slow but steady ...

Digital transformation is entering an era of unprecedented change for businesses. Seamless, intelligent, and ubiquitous interactivity is a key IT investment theme for companies across all verticals that want to make a big impact on the future of their organization. This study is derived from a survey of IT decision makers in Brazil across multiple ...

Owing to the rapid advancement in economic growth attributed to various factors and an ever-increasing population, the demand for electricity has been increasing at a rapid pace. To meet this demand, considerable amount of capacity needs to be installed throughout the region. Primarily, installations of hydro and fossil fuel-based power plants are ...

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

08 Oct 2019  |  Latin America  |  Market Research

Future of Brazilian Connected Truck Market, Forecast to 2025

Addressing the Case for Connect Trucks through Fleet Management Systems is Essential to Tackle Pain Points of the Main Industries in the Country

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Key Issues Addressed

Brazil has a moderately fragmented connected truck market that is served by more than 20 telematics companies, leading OEMs, and over 35 startups that work with commercial trucking and transport and logistics (T&L) industry. The country is going through a challenging period, with the economic recession still impacting truck sales and other industri...

The present study on the Latin American aquaculture market analyzes the current and future growth potential of various aquaculture species produced at both regional and country levels. The study covers a detailed analysis of the key markets—Chile, Brazil, and the Rest of Latin America. Chile accounted for the largest production volume and value in ...

Owing to the sudden impetus in economic growth attributed by various factors and an ever-increasing population, the demand for electricity has been growing at a rapid pace. In order to meet these growing demands, considerable amounts of capacity are needed to be installed throughout the region. Steam and gas turbines, mainly through combined-cycl...