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21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

26 May 2023  |  Global  |  Market Research

Global Policy Analysis on Semiconductor Localization

Building Self sufficiency in Semiconductor Manufacturing for Competitive Advantage

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Semiconductors are essential blocks of all modern-day electronic devices and enable Mega Trends, such as connected and automated ecosystems across industries. However, supply chain disruptions resulting from the impact of the COVID-19 pandemic, the US-China trade war, and the China-Taiwan conflict are at the center of global semiconductor policies....

Driven by the demand for energy security, industrial heat decarbonization, and 24/7 carbon-free electricity, geothermal energy is becoming a crucial pillar of the worldwide clean energy transition. This report explores the rapid advancement of next-generation geothermal technologies, including enhanced geothermal systems (EGS), superhot rock geothe...

Smart coatings are next-generation innovative multifunctional films with predefined properties, resulting in responsive coatings that perform functions based on the environment and other external stimuli. These coatings are mainly applied on substrates such as metals, glass, concrete, plastics, and textiles. Their ability to respond to certain stim...

In the last five years, interest in various types of waste-to-fuel and chemicals technologies has increased amongst industrial players, government agencies, and environmental organizations. The goal is to reduce dependency on fossil fuels and reduce the environmental and economic burden caused by landfills, through conversion of waste into clean re...

The growing demand for food and beverage (F&B) products with extended shelf life and increasing preference for convenience F&B will drive the food preservative market. The bakery, meat, and meat products industries exhibit strong demand for preservatives due to their high susceptibility to contamination from microorganisms. Clean label trends acros...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

2023 is looking to be another critical year for the North American energy transition journey. The Inflation Reduction Act has unlocked unprecedented growth opportunities for the United States, but developers, regulators, and other stakeholders must work hard to implement clean energy initiatives while addressing supply chain challenges, inflation, ...

The GCC has entered a period of strategic economic transformation as governments accelerate diversification efforts, strengthen economic resilience, and reduce dependence on hydrocarbon revenue amid heightened geopolitical uncertainty and evolving global trade dynamics. While the implications of the US-Iran conflict and periodic closures of the Str...